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HP Color LaserJet Enterprise M751, M856, Managed E75245, E85055, MFP M776 - Removal and replacement: Tray 2 rollers (M751/E75245/M856/E85055/M776)

Learn how to remove and replace the Tray 2 pickup and separation rollers.

Mean time to repair: 2 minutes

Service level: CSR A

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

RM2-1526-000CN

Tray 2-x pickup and separation rollers

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Print a page from Tray 2 to make sure that the printer is functioning correctly.

Remove the Tray 2 separation roller

Follow these steps to remove the Tray 2 separation roller.

  1. Open Tray 2.

    Open Tray 2

    Open Tray 2
  2. Open the right door.

    Open the right door

    Open the right door
  3. Locate the separation roller assembly.

    Locate the separation roller assembly

    Locate the separation roller assembly
  4. Press the release button (callout 1), slide the assembly to the right, and then pull it away from the printer to remove it.

    Remove the separation roller assembly

    Remove the separation roller assembly

Remove the Tray 2 pickup roller

Follow these steps to remove the Tray 2 pickup roller.

  1. Locate the pickup roller.

    Locate the pickup roller

    Locate the pickup roller
  2. Slide the pickup roller assembly to the left (callout 1), and then pull it away from the printer (callout 2) to remove it.

    Remove the pickup roller

    Remove the pickup roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the Tray 2 pickup roller

Follow these steps to install the Tray 2 pickup roller.

Note:

Make sure that the tray is open before installing the roller.

  1. Align the edges of the pickup roller assembly with the slots in the printer.

    Position the pickup roller

    Position the pickup roller
  2. Slide the roller assembly into the printer until it stops.

    Install the pickup roller

    Install the pickup roller

Install the Tray 2 separation roller assembly

Follow these steps to install the Tray 2 separation roller assembly.

Note:

Make sure that the tray is open before installing the roller.

  1. Position the tabs on the separation roller assembly into the slots on the printer.

    Position the separation roller assembly

    Position the separation roller assembly
  2. Slide the roller assembly to the left until it snaps into place.

    Install the separation roller assembly

    Install the separation roller assembly
  3. Close the right door.

    Close the right door

    Close the right door
  4. Close Tray 2.

    Close Tray 2

    Close Tray 2
    Note:

    When closing the tray, if you feel resistence, verify that the roller was installed correctly. Do not force the tray closed.


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