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HP PageWide Enterprise, HP PageWide Managed - Removal and replacement: High capacity input (HCI) 4000-sheet feeder right tray

Learn how to remove and replace the high capacity input (HCI) 4000-sheet feeder right tray.

Mean time to repair: 5 minutes

Service level: Basic

Click here to visit the HP video library.

CAUTION:

Do not extend more than one tray at a time.

Do not use paper trays as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

Before performing service

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

A7W97-67012

HCI right tray

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Send a print job to the printer and use the replaced tray as the paper source.

Remove the HCI right tray

Follow these steps to remove the HCI right tray.

  1. Pull the right tray out of the HCI until it stops.

    Pull the left tray out

    Pull the left tray out
  2. Locate the left and right retention levers (callout 1) on the tray rails, and then do the following:

    • Push down and hold the left-side lever down to release it.

    • Push up and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Release and remove the HCI tray

    Release and remove the HCI tray

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HCI right tray

Follow these steps to install the HCI right tray.

  1. Engage the rails on the tray with the sliding rails on the HCI.

    Engage the tray rails

    Engage the tray rails
  2. Close the right HCI tray.

    Important:

    Self-sticking tray number inserts are included in this kit. Select the correct insert for the replacement tray, peel the protective backing off the insert, and then adhere the insert to the replacement tray.

    Close the tray

    Close the tray

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