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Document ID: c06621512

Version: 1

HP ZHAN 66 Pro 14, 15 G3 Notebook PCs - Message 'For Full Performance, Connect a Higher Capacity Power Adapter' Appears When 65W USB-C Power Adapter Is Connected

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2020

Last updated : 23-Apr-2020

A message appears in the HP Notification field when the 65W USB-C power adapter is connected to the computer. The following message is displayed:
For full performance, connect a higher capacity power adapter.
This issue is currently being exhibited in the China region.

The information in this document applies to the following:
HP 65W USB-C Power Adapter
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
Perform the following steps to resolve this issue:
  1. Check the BIOS version to ensure it is version 01.05.04 (or later). If not, refer to the following SoftPaq to update the BIOS to 01.05.04 (or later).
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP BIOS and System Firmware (S72)
    Version: 01.05.04
    Revision: A
  2. Restart the computer with the USB-C power adapter connected and enter the OS.
  3. Unplug the USB-C power adapter, then reconnect it again.
  4. Restart the computer and enter the OS. The message will not reappear.
A more recent version of this software may be available. Check for newer versions at:

Hardware platforms affected : HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06621512

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