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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06488800

Version: 1

HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 31-Oct-2019

Last updated : 31-Oct-2019

DESCRIPTION
USB-C ports on the docking station are not working after updating the Computer BIOS. The issue occurs under the following scenario:
  • The dock is connected to the computer during the BIOS update.
  • The computer BIOS (prior to updating) is the version indicated in SCOPE.
  • The BIOS update is performed from within HP Computer Setup (F10 Setup) using the Update BIOS > Network option.

SCOPE
Information in this document applies to following:
Computers and BIOS version:
  • HP EliteBook 830 G5 Notebook PC (BIOS version 01.07.00 or older)
  • HP EliteBook 836 G5 Notebook PC (BIOS version 01.07.00 or older)
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC (BIOS version 01.07.00 or older)
  • HP EliteBook 840 G5 Notebook PC (BIOS version 01.07.00 or older)
  • HP EliteBook 850 G5 Notebook PC (BIOS version 01.07.00 or older)
  • HP EliteBook x360 1030 G3 Notebook PC (BIOS version 01.07.01 or older)
Docks:
  • HP Thunderbolt Dock
  • HP Thunderbolt Dock 120W G2 with Audio Module
  • HP Thunderbolt Dock 120W with HDMI Adapter
  • HP Thunderbolt Dock G2 with Combo Cable
RESOLUTION
Avoid the issue using one of the following options:
Option 1. Disconnect the dock before performing the BIOS update.
Option 2. Perform the BIOS update from Windows instead of from HP Computer Setup.
If the issue has already occurred, flash the BIOS again, using one of the above options, to recover.
note:
Once the BIOS has been updated to version 01.08.01 (or later), this issue will no longer occur during BIOS updates from HP Computer Setup.

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP Thunderbolt Dock, HP Thunderbolt Dock 120W G2 with Audio Module, HP Thunderbolt Dock 120W with HDMI Adapter, HP Thunderbolt Dock G2 with Combo Cable

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06488800

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.