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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Smart - Send Faxes with the HP Smart App

This document is for the HP Smart app on Android or Apple iOS smartphones and tablets.
Use Mobile Fax to securely send documents from a mobile device.

Step 1: Enable Mobile Fax in the HP Smart app

Install the HP Smart app if you have not already done so, and then enable Mobile Fax.
  1. Make sure your mobile device is connected to your wireless network.
  2. If you have no yet installed the HP Smart app, download and install it from 123.hp.com.
  3. Open the HP Smart app, and then tap the Mobile Fax tile.
    If you do not see the Mobile Fax tile on your home screen, tap Personalize Tiles, tap the Mobile Fax toggle to enable the tile, and then go back to the Home screen.
    note:
    Mobile Fax is available in specific countries/regions. If you do not see a Mobile Fax option in the Personalize Menu, Mobile Fax might not be available in your country/region.
    The Mobile Fax tile in the HP Smart app
  4. Follow any on-screen instructions to sign in or create an HP account.

Step 2: Send a fax

Create a fax, and then send it securely to a fax machine or fax-capable printer.
  1. In the HP Smart app, tap the Mobile Fax tile.
  2. In the To section, add a recipient fax number and name, or tap the Contacts icon to select a previously saved contact.
    Adding a recipient fax number and name
  3. In the From section, add your name and a phone number. The recipient can use this information to contact you. To add your fax number or email, tap Add optional info.
    Adding your name and phone number
  4. To add a cover page, tap the Add a cover page toggle, and then type a subject and message.
  5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported file.
    • Attach a document or photo: Tap the Files & Photos icon , navigate to a folder on your mobile device, cloud storage, or social media account, sign in if necessary, and then select a file.
    • Scan a document or photo with your mobile device camera: Tap the Camera icon , and then scan a document or photo with your mobile device camera.
    • Scan a document or photo with your printer: Tap the Scanner icon , tap the Settings icon to change scan settings, and then scan a document or photo with your printer.
      note:
      To scan with a printer, you must have a printer with scanning capability added to the HP Smart app. For more information on adding your printer, go to Can I use the scanner on my printer to scan the item I want to fax in Frequently Asked Questions (FAQs).
  6. Tap Send fax.
    The HP Smart app securely sends your fax.

Frequently asked questions (FAQs)

Review these frequently asked questions about Mobile Fax.

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Country/Region: Flag Vietnam

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