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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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HP LaserJet Pro M304, M305, M404, M405 - 13.10, 13.11, 13.13 jam error in the output bin

13.10, 13.11, 13.13 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel displays one of the following messages:
  • 13.10.yz Paper is jammed in the output bin
  • 13.11.yz Paper is jammed in the output bin
  • 13.13.yz Paper is jammed in the output bin
  1. If paper is visible in the output bin, grasp the leading edge and remove it.
    Figure : Remove any paper from the output bin
  2. Press the front-door release button.
    Figure : Press the front-door release button
  3. Open the front door on the printer.
    Figure : Open the front door
  4. Open the rear door on the printer.
    Figure : Open the rear door
  5. Remove any jammed paper from the rear door area.
    Figure : Remove any jammed paper from inside the rear door
  6. Close the rear door and the front door on the printer.
    Figure : Close the rear door and front door

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Country/Region: Flag Vietnam

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