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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06175839

Version: 1

OMEN by HP 15 Notebook Computers - 'W' Key May Not Work or Works Intermittently While Playing Games

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Oct-2018

Last updated : 30-Oct-2018

DESCRIPTION
The ' W' key on the keyboard may not work or it may work intermittently. This issue occurs while playing games.

SCOPE
The information in this document applies to the following:
Computers:
  • OMEN by HP 15-dc0000 Laptop PC CTO series
  • OMEN by HP 15-dc0000xx Laptop PC series
  • OMEN by HP 15-dc0000xxx Laptop PC series
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the firmware:
Softpaq Description
Release Notes
Download SoftPaq
HP Firmware Pack (Intel Processors)
Version: F.06
Revision: A

Hardware platforms affected : OMEN by HP - 15-dc0000 CTO, OMEN by HP - 15-dc0000nb, OMEN by HP - 15-dc0000nd, OMEN by HP - 15-dc0000nf, OMEN by HP - 15-dc0000nh, OMEN by HP - 15-dc0000nia, OMEN by HP - 15-dc0000nj, OMEN by HP - 15-dc0000nk, OMEN by HP - 15-dc0000no, OMEN by HP - 15-dc0000ns, OMEN by HP - 15-dc0000nw, OMEN by HP - 15-dc0000nx, OMEN by HP - 15-dc0000tx, OMEN by HP - 15-dc0000ur, OMEN by HP - 15-dc0001la, OMEN by HP - 15-dc0001na, OMEN by HP - 15-dc0001nb, OMEN by HP - 15-dc0001nf, OMEN by HP - 15-dc0001ng, OMEN by HP - 15-dc0001nh, OMEN by HP - 15-dc0001nk, OMEN by HP - 15-dc0001nl, OMEN by HP - 15-dc0001no, OMEN by HP - 15-dc0001nt, OMEN by HP - 15-dc0001nx, OMEN by HP - 15-dc0001tx, OMEN by HP - 15-dc0001ur, OMEN by HP - 15-dc0002la, OMEN by HP - 15-dc0002nc, OMEN by HP - 15-dc0002nf, OMEN by HP - 15-dc0002ng, OMEN by HP - 15-dc0002nj, OMEN by HP - 15-dc0002nk, OMEN by HP - 15-dc0002nl, OMEN by HP - 15-dc0002nq, OMEN by HP - 15-dc0002ns, OMEN by HP - 15-dc0002nt, OMEN by HP - 15-dc0002tx, OMEN by HP - 15-dc0002ur, OMEN by HP - 15-dc0003la, OMEN by HP - 15-dc0003na, OMEN by HP - 15-dc0003nc, OMEN by HP - 15-dc0003nd, OMEN by HP - 15-dc0003nf, OMEN by HP - 15-dc0003ng, OMEN by HP - 15-dc0003nk, OMEN by HP - 15-dc0003no, OMEN by HP - 15-dc0003np, OMEN by HP - 15-dc0003nt, OMEN by HP - 15-dc0003nx, OMEN by HP - 15-dc0003tx, OMEN by HP - 15-dc0003ur, OMEN by HP - 15-dc0004la, OMEN by HP - 15-dc0004nf, OMEN by HP - 15-dc0004ng, OMEN by HP - 15-dc0004nj, OMEN by HP - 15-dc0004nk, OMEN by HP - 15-dc0004np, OMEN by HP - 15-dc0004nq, OMEN by HP - 15-dc0004ns, OMEN by HP - 15-dc0004nt, OMEN by HP - 15-dc0004tx, OMEN by HP - 15-dc0004ur, OMEN by HP - 15-dc0005la, OMEN by HP - 15-dc0005ne, OMEN by HP - 15-dc0005ng, OMEN by HP - 15-dc0005nk, OMEN by HP - 15-dc0005nm, OMEN by HP - 15-dc0005no, OMEN by HP - 15-dc0005ns, OMEN by HP - 15-dc0005nt, OMEN by HP - 15-dc0005nv, OMEN by HP - 15-dc0005nw, OMEN by HP - 15-dc0005tx, OMEN by HP - 15-dc0005ur, OMEN by HP - 15-dc0006la, OMEN by HP - 15-dc0006ng, OMEN by HP - 15-dc0006nia, OMEN by HP - 15-dc0006nk, OMEN by HP - 15-dc0006nm, OMEN by HP - 15-dc0006no, OMEN by HP - 15-dc0006np, OMEN by HP - 15-dc0006nq, OMEN by HP - 15-dc0006nt, OMEN by HP - 15-dc0006nv, OMEN by HP - 15-dc0006nw, OMEN by HP - 15-dc0006tx, OMEN by HP - 15-dc0006ur, OMEN by HP - 15-dc0007la, OMEN by HP - 15-dc0007nf, OMEN by HP - 15-dc0007nk, OMEN by HP - 15-dc0007nl, OMEN by HP - 15-dc0007nm, OMEN by HP - 15-dc0007no, OMEN by HP - 15-dc0007ns, OMEN by HP - 15-dc0007nt, OMEN by HP - 15-dc0007nw, OMEN by HP - 15-dc0007tx, OMEN by HP - 15-dc0007ur, OMEN by HP - 15-dc0008la, OMEN by HP - 15-dc0008ne, OMEN by HP - 15-dc0008ng, OMEN by HP - 15-dc0008nm, OMEN by HP - 15-dc0008no, OMEN by HP - 15-dc0008nq, OMEN by HP - 15-dc0008nt, OMEN by HP - 15-dc0008nw, OMEN by HP - 15-dc0008tx, OMEN by HP - 15-dc0008ur, OMEN by HP - 15-dc0009nc, OMEN by HP - 15-dc0009nf, OMEN by HP - 15-dc0009nk, OMEN by HP - 15-dc0009nm, OMEN by HP - 15-dc0009no, OMEN by HP - 15-dc0009nq, OMEN by HP - 15-dc0009ns, OMEN by HP - 15-dc0009nt, OMEN by HP - 15-dc0009nw, OMEN by HP - 15-dc0009tx, OMEN by HP - 15-dc0009ur, OMEN by HP - 15-dc0010ca, OMEN by HP - 15-dc0010nb, OMEN by HP - 15-dc0010nf, OMEN by HP - 15-dc0010ng, OMEN by HP - 15-dc0010nm, OMEN by HP - 15-dc0010no, OMEN by HP - 15-dc0010nq, OMEN by HP - 15-dc0010nr, OMEN by HP - 15-dc0010ns, OMEN by HP - 15-dc0010nt, OMEN by HP - 15-dc0010nw, OMEN by HP - 15-dc0010tx, OMEN by HP - 15-dc0010ur, OMEN by HP - 15-dc0011nf, OMEN by HP - 15-dc0011nm, OMEN by HP - 15-dc0011no, OMEN by HP - 15-dc0011nq, OMEN by HP - 15-dc0011nv, OMEN by HP - 15-dc0011nw, OMEN by HP - 15-dc0011tx, OMEN by HP - 15-dc0011ur, OMEN by HP - 15-dc0012nm, OMEN by HP - 15-dc0012no, OMEN by HP - 15-dc0012np, OMEN by HP - 15-dc0012ns, OMEN by HP - 15-dc0012nv, OMEN by HP - 15-dc0012nw, OMEN by HP - 15-dc0012tx, OMEN by HP - 15-dc0012ur, OMEN by HP - 15-dc0013nf, OMEN by HP - 15-dc0013nm, OMEN by HP - 15-dc0013no, OMEN by HP - 15-dc0013np, OMEN by HP - 15-dc0013nq, OMEN by HP - 15-dc0013ns, OMEN by HP - 15-dc0013nw, OMEN by HP - 15-dc0013tx, OMEN by HP - 15-dc0013ur, OMEN by HP - 15-dc0014nc, OMEN by HP - 15-dc0014nf, OMEN by HP - 15-dc0014nl, OMEN by HP - 15-dc0014nm, OMEN by HP - 15-dc0014no, OMEN by HP - 15-dc0014np, OMEN by HP - 15-dc0014nq, OMEN by HP - 15-dc0014ns, OMEN by HP - 15-dc0014nv, OMEN by HP - 15-dc0014nw, OMEN by HP - 15-dc0014tx, OMEN by HP - 15-dc0014ur, OMEN by HP - 15-dc0015nc, OMEN by HP - 15-dc0015nf, OMEN by HP - 15-dc0015ng, OMEN by HP - 15-dc0015nm, OMEN by HP - 15-dc0015no, OMEN by HP - 15-dc0015np, OMEN by HP - 15-dc0015nq, OMEN by HP - 15-dc0015ns, OMEN by HP - 15-dc0015nv, OMEN by HP - 15-dc0015nw, OMEN by HP - 15-dc0015tx, OMEN by HP - 15-dc0015ur, OMEN by HP - 15-dc0016nc, OMEN by HP - 15-dc0016nf, OMEN by HP - 15-dc0016nm, OMEN by HP - 15-dc0016np, OMEN by HP - 15-dc0016ns, OMEN by HP - 15-dc0016nw, OMEN by HP - 15-dc0016tx, OMEN by HP - 15-dc0016ur, OMEN by HP - 15-dc0017nm, OMEN by HP - 15-dc0017np, OMEN by HP - 15-dc0017ns, OMEN by HP - 15-dc0017nw, OMEN by HP - 15-dc0017tx, OMEN by HP - 15-dc0017ur, OMEN by HP - 15-dc0018nc, OMEN by HP - 15-dc0018nf, OMEN by HP - 15-dc0018nm, OMEN by HP - 15-dc0018np, OMEN by HP - 15-dc0018nq, OMEN by HP - 15-dc0018ns, OMEN by HP - 15-dc0018tx, OMEN by HP - 15-dc0018ur, OMEN by HP - 15-dc0019nf, OMEN by HP - 15-dc0019nm, OMEN by HP - 15-dc0019np, OMEN by HP - 15-dc0019nq, OMEN by HP - 15-dc0019ns, OMEN by HP - 15-dc0019tx, OMEN by HP - 15-dc0019ur, OMEN by HP - 15-dc0020ca, OMEN by HP - 15-dc0020nf, OMEN by HP - 15-dc0020nm, OMEN by HP - 15-dc0020np, OMEN by HP - 15-dc0020nr, OMEN by HP - 15-dc0020tx, OMEN by HP - 15-dc0020ur, OMEN by HP - 15-dc0021nf, OMEN by HP - 15-dc0021nl, OMEN by HP - 15-dc0021nm, OMEN by HP - 15-dc0021np, OMEN by HP - 15-dc0021tx, OMEN by HP - 15-dc0021ur, OMEN by HP - 15-dc0022na, OMEN by HP - 15-dc0022nf, OMEN by HP - 15-dc0022nl, OMEN by HP - 15-dc0022nm, OMEN by HP - 15-dc0022np, OMEN by HP - 15-dc0022ns, OMEN by HP - 15-dc0022nv, OMEN by HP - 15-dc0022tx, OMEN by HP - 15-dc0022ur, OMEN by HP - 15-dc0023nf, OMEN by HP - 15-dc0023nl, OMEN by HP - 15-dc0023nm, OMEN by HP - 15-dc0023np, OMEN by HP - 15-dc0023tx, OMEN by HP - 15-dc0023ur, OMEN by HP - 15-dc0024cl, OMEN by HP - 15-dc0024nf, OMEN by HP - 15-dc0024nl, OMEN by HP - 15-dc0024nm, OMEN by HP - 15-dc0024nq, OMEN by HP - 15-dc0024tx, OMEN by HP - 15-dc0024ur, OMEN by HP - 15-dc0025ca, OMEN by HP - 15-dc0025nf, OMEN by HP - 15-dc0025nm, OMEN by HP - 15-dc0025tx, OMEN by HP - 15-dc0025ur, OMEN by HP - 15-dc0026nf, OMEN by HP - 15-dc0026nm, OMEN by HP - 15-dc0026ns, OMEN by HP - 15-dc0026tx, OMEN by HP - 15-dc0027nm, OMEN by HP - 15-dc0027ns, OMEN by HP - 15-dc0027tx, OMEN by HP - 15-dc0028nl, OMEN by HP - 15-dc0028nm, OMEN by HP - 15-dc0028ns, OMEN by HP - 15-dc0028tx, OMEN by HP - 15-dc0028ur, OMEN by HP - 15-dc0029na, OMEN by HP - 15-dc0029nf, OMEN by HP - 15-dc0029nm, OMEN by HP - 15-dc0029ns, OMEN by HP - 15-dc0029tx, OMEN by HP - 15-dc0029ur, OMEN by HP - 15-dc0030ca, OMEN by HP - 15-dc0030na, OMEN by HP - 15-dc0030nf, OMEN by HP - 15-dc0030nl, OMEN by HP - 15-dc0030nq, OMEN by HP - 15-dc0030nr, OMEN by HP - 15-dc0030ns, OMEN by HP - 15-dc0030tx, OMEN by HP - 15-dc0030ur, OMEN by HP - 15-dc0031tx, OMEN by HP - 15-dc0032ns, OMEN by HP - 15-dc0032tx, OMEN by HP - 15-dc0032ur, OMEN by HP - 15-dc0033ns, OMEN by HP - 15-dc0033tx, OMEN by HP - 15-dc0033ur, OMEN by HP - 15-dc0034ns, OMEN by HP - 15-dc0034nu, OMEN by HP - 15-dc0034tx, OMEN by HP - 15-dc0035tx, OMEN by HP - 15-dc0035ur, OMEN by HP - 15-dc0036tx, OMEN by HP - 15-dc0036ur, OMEN by HP - 15-dc0037tx, OMEN by HP - 15-dc0037ur, OMEN by HP - 15-dc0038nf, OMEN by HP - 15-dc0038tx, OMEN by HP - 15-dc0038ur, OMEN by HP - 15-dc0039tx, OMEN by HP - 15-dc0039ur, OMEN by HP - 15-dc0040tx, OMEN by HP - 15-dc0040ur, OMEN by HP - 15-dc0041tx, OMEN by HP - 15-dc0041ur, OMEN by HP - 15-dc0042tx, OMEN by HP - 15-dc0042ur, OMEN by HP - 15-dc0043tx, OMEN by HP - 15-dc0043ur, OMEN by HP - 15-dc0044tx, OMEN by HP - 15-dc0044ur, OMEN by HP - 15-dc0045tx, OMEN by HP - 15-dc0045ur, OMEN by HP - 15-dc0046nb, OMEN by HP - 15-dc0046tx, OMEN by HP - 15-dc0046ur, OMEN by HP - 15-dc0047tx, OMEN by HP - 15-dc0047ur, OMEN by HP - 15-dc0048tx, OMEN by HP - 15-dc0048ur, OMEN by HP - 15-dc0049tx, OMEN by HP - 15-dc0050tx, OMEN by HP - 15-dc0051nr, OMEN by HP - 15-dc0051tx, OMEN by HP - 15-dc0052la, OMEN by HP - 15-dc0052nb, OMEN by HP - 15-dc0052nr, OMEN by HP - 15-dc0052tx, OMEN by HP - 15-dc0053la, OMEN by HP - 15-dc0053nb, OMEN by HP - 15-dc0053tx, OMEN by HP - 15-dc0054tx, OMEN by HP - 15-dc0055tx, OMEN by HP - 15-dc0056la, OMEN by HP - 15-dc0056tx, OMEN by HP - 15-dc0057la, OMEN by HP - 15-dc0057tx, OMEN by HP - 15-dc0058nb, OMEN by HP - 15-dc0058tx, OMEN by HP - 15-dc0059nb, OMEN by HP - 15-dc0059tx, OMEN by HP - 15-dc0060tx, OMEN by HP - 15-dc0061tx, OMEN by HP - 15-dc0062tx, OMEN by HP - 15-dc0063tx, OMEN by HP - 15-dc0064tx, OMEN by HP - 15-dc0065tx, OMEN by HP - 15-dc0066nb, OMEN by HP - 15-dc0066tx, OMEN by HP - 15-dc0067tx, OMEN by HP - 15-dc0068tx, OMEN by HP - 15-dc0069tx, OMEN by HP - 15-dc0070tx, OMEN by HP - 15-dc0071tx, OMEN by HP - 15-dc0072tx, OMEN by HP - 15-dc0073tx, OMEN by HP - 15-dc0074tx, OMEN by HP - 15-dc0075tx, OMEN by HP - 15-dc0076tx, OMEN by HP - 15-dc0077tx, OMEN by HP - 15-dc0078tx, OMEN by HP - 15-dc0079tx, OMEN by HP - 15-dc0080tx, OMEN by HP - 15-dc0081tx, OMEN by HP - 15-dc0082tx, OMEN by HP - 15-dc0083tx, OMEN by HP - 15-dc0084nr, OMEN by HP - 15-dc0084tx, OMEN by HP - 15-dc0085nr, OMEN by HP - 15-dc0085nu, OMEN by HP - 15-dc0085tx, OMEN by HP - 15-dc0086nr, OMEN by HP - 15-dc0086nu, OMEN by HP - 15-dc0086tx, OMEN by HP - 15-dc0087nr, OMEN by HP - 15-dc0087nu, OMEN by HP - 15-dc0087tx, OMEN by HP - 15-dc0088nr, OMEN by HP - 15-dc0088nu, OMEN by HP - 15-dc0088tx, OMEN by HP - 15-dc0089tx, OMEN by HP - 15-dc0090tx, OMEN by HP - 15-dc0091cl, OMEN by HP - 15-dc0091tx, OMEN by HP - 15-dc0092tx, OMEN by HP - 15-dc0093tx, OMEN by HP - 15-dc0094tx, OMEN by HP - 15-dc0095tx, OMEN by HP - 15-dc0096nd, OMEN by HP - 15-dc0096nr, OMEN by HP - 15-dc0096tx, OMEN by HP - 15-dc0097nb, OMEN by HP - 15-dc0097tx, OMEN by HP - 15-dc0098nb, OMEN by HP - 15-dc0098tx, OMEN by HP - 15-dc0099tx, OMEN by HP - 15-dc0100tx, OMEN by HP - 15-dc0101nb, OMEN by HP - 15-dc0101tx, OMEN by HP - 15-dc0102tx, OMEN by HP - 15-dc0103tx, OMEN by HP - 15-dc0104tx, OMEN by HP - 15-dc0105tx, OMEN by HP - 15-dc0106tx, OMEN by HP - 15-dc0107tx, OMEN by HP - 15-dc0108nb, OMEN by HP - 15-dc0108tx, OMEN by HP - 15-dc0109nb, OMEN by HP - 15-dc0109tx, OMEN by HP - 15-dc0110nb, OMEN by HP - 15-dc0110tx, OMEN by HP - 15-dc0111nb, OMEN by HP - 15-dc0111tx, OMEN by HP - 15-dc0112nb, OMEN by HP - 15-dc0112tx, OMEN by HP - 15-dc0113tx, OMEN by HP - 15-dc0114tx, OMEN by HP - 15-dc0115tx, OMEN by HP - 15-dc0116tx, OMEN by HP - 15-dc0117tx, OMEN by HP - 15-dc0118tx, OMEN by HP - 15-dc0119tx, OMEN by HP - 15-dc0120tx, OMEN by HP - 15-dc0121tx, OMEN by HP - 15-dc0122tx, OMEN by HP - 15-dc0123tx, OMEN by HP - 15-dc0124tx, OMEN by HP - 15-dc0125tx, OMEN by HP - 15-dc0126tx, OMEN by HP - 15-dc0127tx, OMEN by HP - 15-dc0128tx, OMEN by HP - 15-dc0129tx, OMEN by HP - 15-dc0130tx, OMEN by HP - 15-dc0131tx, OMEN by HP - 15-dc0132tx, OMEN by HP - 15-dc0200ng, OMEN by HP - 15-dc0201ng, OMEN by HP - 15-dc0250nz, OMEN by HP - 15-dc0300ng, OMEN by HP - 15-dc0301ng, OMEN by HP - 15-dc0304ng, OMEN by HP - 15-dc0450nz, OMEN by HP - 15-dc0501na, OMEN by HP - 15-dc0507na, OMEN by HP - 15-dc0508na, OMEN by HP - 15-dc0522na, OMEN by HP - 15-dc0597nd, OMEN by HP - 15-dc0598nd, OMEN by HP - 15-dc0599nd, OMEN by HP - 15-dc0605nz, OMEN by HP - 15-dc0700ng, OMEN by HP - 15-dc0704nz, OMEN by HP - 15-dc0796nz, OMEN by HP - 15-dc0799no, OMEN by HP - 15-dc0800ng, OMEN by HP - 15-dc0803no, OMEN by HP - 15-dc0804no, OMEN by HP - 15-dc0805no, OMEN by HP - 15-dc0850nd, OMEN by HP - 15-dc0850nz, OMEN by HP - 15-dc0900nz, OMEN by HP - 15-dc0975nd, OMEN by HP - 15-dc0977nd, OMEN by HP - 15-dc0980nd, OMEN by HP - 15-dc0982nd, OMEN by HP - 15-dc0998ne, OMEN by HP - 15-dc0998nf, OMEN by HP - 15-dc0999ne, OMEN by HP - 15-dc0999nf, OMEN by HP - 15t-dc000 CTO, OMEN by HP 15-dc0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06175839

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.