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HP PageWide Managed MFP P77440dn, E77660zts - 15.A2, 15.A3 jam error in tandem trays 2 and 3

15.A2, 15.A3 jam error in tandem trays 2 and 3

The following information describes how to clear a paper jam in tandem trays 2 and 3. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
  • 15.A2.Az
  • 15.A2.Dz
  • 15.A3.Az
  • 15.A3.Dz
  1. Open the tray.
    Figure : Open the tray
  2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.
    Figure : Remove jammed paper from the tray feed rollers
  3. Open the right door.
    Figure : Open the right door
  4. If no jammed paper is visible inside the right door, pull out the duplexer.
    Figure : Pull out the duplexer
  5. Pull any jammed paper straight out of the duplex area.
    Figure : Remove jammed paper from the duplex area
  6. Reinstall the duplexer.
    Figure : Reinstall the duplexer
  7. Close the right door and the tray.
    Figure : Close the right door and the tray
  8. Repeat these steps for the other tray.
  9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

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