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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

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HP Spectre x360 - 15-ch002ng Product Specifications

Hardware

Product number
3DM21EA
Product name
HP Spectre x360 - 15-ch002ng
Microprocessor
Intel® Core™ i7-8550U (1.8 GHz base frequency, up to 4 GHz with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Memory, standard
16 GB DDR4-2400 SDRAM (2 x 8 GB)
Video graphics
NVIDIA® GeForce® MX150 (2 GB GDDR5 dedicated)
Hard drive
1 TB PCIe® NVMe™ M.2 SSD
Display
39.6 cm (15.6") diagonal 4K IPS eDP micro-edge BrightView WLED-backlit (3840 x 2160)
Keyboard
Full-size island-style backlit keyboard
Pointing device
HP Imagepad with multi-touch gesture support
Wireless connectivity
Intel® 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo
Expansion slots
1 multi-format SD media card reader
External ports
1 Thunderbolt™ 3 (Data Transfer up to 40 Gb/s, Power Delivery, DP1.2, HP Sleep and Charge); 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DP1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 (HP Sleep and Charge); 1 HDMI; 1 headphone/microphone combo
Dimensions (W x D x H)
35.9 x 25 x 1.94 cm
Weight
2.09 kg
Power supply type
90 W AC power adapter
Battery type
6-cell, 84 Wh Li-ion
Video Playback Battery life
Up to 12 hours and 15 minutes
Webcam
HP TrueVision FHD IR Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen, quad speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Vietnam

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