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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05920929

Version: 1

HP ZBook G3 and G4 Wake From Sleep Issues With Intel GFX Driver 4771

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Feb-2018

Last updated : 26-Sep-2018

DESCRIPTION
Some ZBook G3 and G4 may experience blank or scrambled display after sleep mode.
Issues appear only on Windows 10 R3 (1709, Creators Update) after Microsoft Windows Updates installs Intel graphic driver 22.20.16.4771.

SCOPE
Information in this document applies to the following:
Systems:
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
Operating systems:
  • Microsoft Windows 10 RS3
RESOLUTION
Install the following or newer HP approved Intel graphic driver.

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05920929

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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