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HP Managed printers - Configuration Page or Control Panel Report Displays an Incorrect Number of eMMC Storage or Hard Disk Drives

Issue
When viewing the eMMC storage or other hard disk drive data on an HP Managed printer, the reported figure does not match what appears on the data sheet or related support documentation for the following models:
  • HP LaserJet Managed Flow MFP E72520-E72540
  • HP Color LaserJet Managed MFP E77820-E77830
  • HP LaserJet Managed MFP E82540-E82560
  • HP Color LaserJet Managed MFP E87640-E87660
This incorrect data might be seen on one or more of the following locations:
  • Reports menu control panel view
  • Printed configuration page
  • Configuration page in the Embedded Web Server (EWS)
  note:
The data sheet and related support documentation is correct. There is an additional hard disk drive on the main board of the printer that is not listed on the configuration page report when viewed from either the control panel or the Embedded Web Server (EWS).
Cause
Main board data was not included in the total reported storage figures.
Solution
No action necessary. This mismatch in reported hard disk drives or eMMC storage figures will be corrected in a future firmware roll.
Drive types and sizes
The actual number of eMMC storage and hard disk drives in the printer and sizes for each vary depending on the model of the printer.
Actual eMMC storage and hard disk drives per model
Printer model
Drive or storage type and size
Formatter (eMMC)
Formatter (HDD or FIPs)
Main board (HDD or FIPs)
E72525dn
E72530dn
E72535dn
E77822dn
E77825dn
E77830dn
16 GB
n/a
320 GB
E72525z
E72530z
E72535z
E77822z
E77825z
E77830z
n/a
320 GB or 500 GB FIPs*
320 GB or 500 GB FIPs*
E82540dn
E82550dn
E82560dn
E87640dn
E87650dn
E87660dn
E82540z
E82550z
E82560z
E87640z
E87650z
E87660z
* The 500 GB FIPs hard disk drive is available as an optional purchase.
eMMC storage or hard disk drive locations
Managed printers typically include hard drives located on different parts of the printer. For locations, see the images below. For more information on the hard drives, contact the hard drive vendor or visit their web page.
Figure : Location of Main board hard disk drive (before cover removed)
Figure : Location of Main board hard disk drive (after cover removed)
Figure : Location of eMMC storage on the formatter - Non-Flow models
Figure : Location of hard disk drive (HDD) on formatter - Flow models only

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