hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP OfficeJet 8700 Printers - 'Supply System Problem' Error

This document is for HP OfficeJet 8702, 8710, 8715, 8718, 8719, 8720, 8725, 8728, 8730, 8740, and 8745 printers.
A Supply System Problem error message displays on the printer control panel, and the printer does not print.

Step 1: Reset the printer

In some cases, a printer reset can clear the error message.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error message persists, continue to the next step.

Step 2: Replace the ink cartridges

Replace all four ink cartridges, and then check the printer control panel for an error message.
To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
  1. Open the ink cartridge access door.
  2. Wait until the carriage stops moving before you continue.
  3. Remove the old ink cartridge, and then insert the new ink cartridge into its slot.
    Animation of replacing the ink cartridges
  4. Repeat these steps to replace the other three ink cartridges.
  5. Close the ink cartridge access door.
Try to print. If the error message persists, continue to the next step.

Step 3: Replace the printhead

Replacement printhead assemblies are available only from HP Customer Support or authorized service providers.
  caution:
Wait until you have a new printhead assembly available before removing the ink cartridges. Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
  1. Go to HP Parts Store (in English), and then select your country/region and language combination, if prompted.
  2. In the Find your part search box, type M0H91A, and then press Enter.
  3. Follow the on-screen instructions to order the printhead assembly.
When you have the replacement printhead, go to Replacing the Printhead .
If the error message persists, continue to the next step.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Vietnam

hp-detect-load-my-device-portlet

Actions
Loading...