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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - Print job stuck in queue (Windows 7)

Use these steps to check the Spooler Service in Windows 7.
  1. Click Start.
    Figure : Press the Start button
  2. Click Control Panel.
    Figure : Start menu
  3. Click System and Security.
    Figure : Control Panel menu
  4. Click Administrative Tools.
    Figure : System and Security menu
  5. Click Services.
    Figure : Select Services
  6. Scroll down and click Print Spooler.
    Figure : Scroll to Print Spooler
  7. The options Start, Stop, and Restart may display. Click Start if it is displayed. If it is not, click Restart.
      note:
    If the print spooler service is not running then the Start option will display instead of the Stop option, and vice versa.
  8. Close the window and restart the computer.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Vietnam

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