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Welcome to HP Customer Support

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Samsung Laser Printers - No Paper Error in the Manual or Multipurpose Feeder

No paper in the manual or multipurpose feeder happens when the paper size in the program used to print does not match the paper size in the printer properties.
To check or change the paper size in Word:
  1. Click Page Layout.
    Figure : Page layout
  2. Click Size in the toolbar.
    Figure : Size
  3. Select the size of the paper being used in the tray.
    Figure : Paper size
To check or change the size in the printer properties:
  1. Open devices and printers in the Control Panel.
    Figure : Control panel
  2. Select the printer and right click using the mouse. Select Printing Preferences.
    Figure : Printing preferences
  3. Click the Paper Tab.
    Figure : Paper tab
  4. Select the drop-down beside the Original Size to select the paper size.
    Figure : Paper options
  5. Click Apply and OK to save the changes.
After performing the previous steps, power the printer off and then back on. If the problem persists, go to support.hp.com.

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Country/Region: Flag Vietnam

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