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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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Samsung Laser Printers - Printer Timeout Error

When a "Fail To Print" or a "Printer Timeout Error Occurred" message is displayed, do the following:
  1. If the message displays during a print job wait for the job to complete, and then the message will clear after the job is finished.
      note:
    This error might occur during large printing jobs.
  2. If the error message displays in Ready Mode, or after the printing job has completed, do the following:
    • Unplug the printer for a few seconds, plug the power cord back into the wall outlet, and then press the printer power button On.
    • Make sure the connection is stable.
      • If a network printer, and the IP address assignment method is DHCP, change to a static IP address.
        See the following section to assign your printer a different static IP address:
      • If a USB printer, make sure the connection is not loose and that the connector is fully inserted into the back of the printer and the corresponding computer.
If the printer still shows the error after performing the steps above, go to https://support.hp.com to seek further assistance in diagnosing and correcting the problem.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag Vietnam

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