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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - White Smoke While Printing

The following can cause white smoke when printing:
  • Damp paper being used while printing
Try the following to resolve:
  1. Remove the paper from the paper tray and replace with new, dry paper. Damp paper can cause white smoke or steam due to the heat inside the printer.
  2. Remove the toner cartridge(s) from the printer and make sure no packaging material is on them or inside the printer
If the printer is giving off an electrical smell, then unplug the printer and click Create online service request to create a new service request.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Vietnam

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