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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05503676

Version: 1

Advisory: HP ZBook G3 Mobile Workstation - EPC or 3F0 Errors After Power On

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-May-2017

Last updated : 03-May-2017

DESCRIPTION
HP ZBook 15 G3, 17 G3, and Studio G3 may experience intermittent or consistent EPC or 3F0 errors after power on and before the operating system is booted.
These errors only occur when the Fingerprint Reader is disabled in the BIOS and there is an M.2 form factor AHCI (SATA) drive installed.
Symptoms:
  • Error EPC has been corrupted
  • Error 3F0 - Boot Device Not Found
  • M.2 drive is not detected in BIOS or Diagnostics
  • Drive may eventually be detected on reboot

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook Studio G3 Mobile Workstation Bundle
Operating Systems:
  • Non-OS Specific
RESOLUTION
Update the system BIOS to the following versions or later:
Where to Install
Softpaq Number
BIOS Version
15 G3 and 17 G3
sp79873
1.14
Studio G3
sp79874
1.16
After the BIOS is updated, the Fingerprint reader can safely be disabled in the BIOS without resulting in this issue.

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05503676

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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