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HP DeskJet 2600 Printers - Ink Cartridge Errors

This document is for HP Deskjet 2620, 2621, 2622, 2623, 2624, 2630, 2632, 2633, 2634, 2635, 2652, 2655, IA 2675, IA 2676, IA 2677, and IA 2678 printers.
The printer does not print, and one of the following error messages displays on the printer control panel or computer screen:
  • Cartridge Problem
  • Incompatible Ink Cartridge
  • Ink Cartridges Missing
  • Ink Cartridge Problem
  • Blinking ink alert and flashing of empty ink level of affected cartridge .
  1. Empty ink level
  2. Blinking ink alert
Step 1: Update printer firmware
Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem.
  1. Download the printer firmware update utility.
  2. Open the firmware update utility.
  3. When the HP Printer Update window opens, see if the printer serial number displays.
    • If the name of your printer displays, select the name of your printer, and then click Continue.
    • If the serial number displays, select the checkbox next to it, and then click Update.
    • If the serial number displays but the status is 'not applicable' (grayed out), the firmware is already up-to-date. Click Cancel and go to the next step.
    For more information about how to upgrade firmware, see Updating or Upgrading Printer Firmware.
  4. Turn the printer off, and then back on again after the printer firmware has finished updating.
If the error persists, continue to the next step.
Step 2: Make sure the ink cartridges are compatible
An ink cartridge error displays when the wrong ink cartridge is installed.
  note:
This printer is enabled with dynamic security. It is intended for use with ink cartridges using only HP original electronic circuitry. Ink cartridges using modified or non-HP electronic circuitry might not work, and those that work today might not work in the future. For more information, go to Dynamic Security Enabled Printers.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
To purchase ink cartridges through other retailers, make note of the following ink cartridges that work with your printer.
If installing compatible genuine HP ink cartridges did not resolve the issue, continue to the next step.
Step 3: Make sure the ink cartridges are correctly installed
When the ink cartridges are not correctly installed, the printer might display an error. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.
  note:
HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.
  1. If the printer is off, turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Open the ink cartridge acesss door
  3. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Image: Remove the ink cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  4. Remove any protective tape that still might be on the contacts.
      caution:
    Do not try to remove the copper electrical strip.
    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  5. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its proper slot.
    • Insert the black ink cartridge into the right slot.
    • Insert the tri-color ink cartridge into the left slot.
    Image: Snap the ink cartridge into place
  6. Push the ink cartridge forward into its slot until it snaps into place.
  7. Repeat these steps to replace the other ink cartridge, if necessary.
  8. Close the ink cartridge access door.
    Close the ink cartridge access door
If the error persists, continue to the next step.
Step 4: Clean the ink cartridge contacts
When the ink cartridge contacts are dirty, the printer might display an ink cartridge error. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.
  caution:
Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  1. Gather the following materials:
    • Dry foam-rubber swabs or lint-free cloth (eyeglass wipes or coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
        caution:
      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
  2. Turn on the printer.
  3. Open the ink cartridge access door.
    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Open the ink cartridge acesss door
  4. Disconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.
  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Remove the ink cartridge
      caution:
    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  6. Hold the ink cartridge by its sides.
    Hold the ink cartridge by its sides
  7. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  8. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.
    Clean the contacts
  9. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.
  10. Use the swab to clean the electrical contacts in the carriage, located inside the printer.
    The carriage contacts
  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
      note:
    Make sure the ink cartridge is not left out of the printer for more than 30 minutes.
  12. Hold the ink cartridge by its sides with the contacts toward the printer, and then insert the ink cartridge into its proper slot.
    Snap the ink cartridge into place
  13. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
  14. Repeat these steps to clean and then reinsert the other ink cartridge.
  15. Close the ink cartridge access door.
    Close the ink cartridge access door
  16. Reconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.
  17. Turn on the printer if it does not turn on automatically.
If the error persists, continue to the next step.
Step 5: Restart the printer
Restarting the printer can sometimes resolve an ink cartridge error.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If the error persists, continue to the next step.
Step 6: Remove and then reinsert the ink cartridges again
Repeat the steps that you performed previously in this document to remove and then reinsert the ink cartridges.
  note:
Make sure the ink cartridges snap firmly into place.
If the error persists, continue to the next step.
Step 7: Clean the ink cartridge contacts again
Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed previously in this document to clean the ink cartridge contacts.
If the error persists, continue to the next step.
Step 8: Replace the ink cartridge
Replace the ink cartridge or ink cartridges indicated by the blinking Ink Level icon .
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.
  1. Turn on the printer, if it is not already on.
  2. Lower the output tray, reach inside the printer, grasp the handle, and then lower the ink cartridge access door.
    The carriage moves to the center of the printer.
    Open the ink cartridge acesss door
  3. Wait until the printer is idle and silent before you continue.
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Remove the ink cartridge
  5. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
    Holding the ink cartridge by its sides.
  6. Remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Remove the plastic tape
  7. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
      note:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Snapping the ink  cartridge into place
  8. Repeat these steps to install the other ink cartridge, if necessary.
  9. Close the ink cartridge access door.
    Close the ink cartridge access door
  • If the alignment page does not print and the error persists, service the printer.
  • If the error is resolved, continue to the next step to align the ink cartridges.
Step 9: Align the ink cartridges
Scanning the alignment page allows the printer to align the ink cartridges and provide the best print quality.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Start Copy Black button or the Start Copy Color button on the printer control panel.
    The printer aligns the ink cartridges.
      note:
    If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (macOS or OS X).
After aligning the ink cartridges, the printer is ready to print, copy, and scan.
If the error persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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