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HP LaserJet Enterprise 700 color MFP M775 - 13.B9 jam error in the fuser

13.B9 jam error in the fuser

Use the following procedure to check for paper in all possible jam locations in the fuser area (inside the right door). When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B9.Az
  • 13.B9.Cz
  • 13.B9.Dz
  warning:
The fuser can be hot while the printer is in use. Wait until the fuser has cooled before attempting to clear that jam.
  1. Open the right door.
    Figure : Open the right door
  2. Gently pull the paper out of the pickup area.
    Figure : Remove jammed paper from the pickup area
  3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
      caution:
    Do not touch the transfer roller (callout 1). Contaminants on the roller can affect print quality.
      Figure : Remove jammed paper from the bottom of the fuser
    1. Do not touch the transfer roller
  4. Paper could be jammed inside the fuser where it would not be visible. Grasp the blue handles on both sides of the fuser, and pull the fuser straight out of the printer.
      warning:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.
    Figure : Remove the fuser
  5. Pull forward on the green tab to open the fuser jam-access door. If paper is jammed inside the fuser, pull the paper straight up to remove it.
    Figure : Remove jammed paper from the fuser
  6. Align the fuser with the slots in the printer, and push it straight in until it clicks into place.
    Figure : Reinstall the fuser
  7. Close the right door.
    Figure : Close the right door

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