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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05306753

Version: 7

Advisory: HP Commercial and Workstation Skylake-based PC's (6th Gen Intel Core Processors ) - Critical Update! ME Firmware and BIOS Updates Required to Avoid System Board Replacement

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Oct-2016

Last updated : 12-Jul-2017

DESCRIPTION
The computer may fail to start and exhibit the following symptoms:
  • No POST
  • No video
  • No fans run
  • Only one LED is lit on the system board
This can occur even with the latest BIOS if the Management Engine (ME) firmware is not up to date

sourceInformation

SCOPE
Information in this document applies to the following:
Desktops and Workstations
  • HP Elite Slice
  • HP Elite Slice for Meeting Rooms
  • HP EliteDesk 800 35W G2 Desktop Mini PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP MP9 G2 Retail System
  • HP ProDesk 400 G2 Desktop Mini PC
  • HP ProDesk 400 G2 Microtower PC
  • HP ProDesk 400 G2 Small Form Factor PC
  • HP ProDesk 400 G2.5 Small Form Factor PC
  • HP ProDesk 400 G3 Microtower PC
  • HP ProDesk 400 G3 Small Form Factor PC
  • HP ProDesk 480 G3 Microtower PC
  • HP ProDesk 490 G3 Microtower PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Microtower PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProOne 400 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Touch All-in-One PC
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
  • HP Z238 Microtower Workstation
  • HP Z240 Small Form Factor Workstation
  • HP Z240 Tower Workstation
Notebooks and Mobile Workstations
  • HP Elite x2 1012 G1
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook Folio G1 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
RESOLUTION
Prevent the issues by updating the ME firmware to the minimum versions below (Table A). Although not necessary for the described issues, HP recommends updating to the latest BIOS and ME driver versions as well.
1. Update the ME Firmware:
IMPORTANT! The firmware update must be run in Administrator mode.
Table A: ME Firmware versions for Desktops, Notebooks, Workstations, and Mobile Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers)
Platforms
SoftPaq Description
Release Notes
Download SoftPaq
ProDesk 480 G3/400 G3 MT/SFF
ProDesk 490 G3 MT
ProDesk 400 G2 DM
ProOne 400 G2 AiO T/NT
HP Business Desktop ME 11.x Firmware
Version: 11.0.18.1002
Revision: A
HP Elite Slice
HP EliteDesk 800 G2 DM
HP EliteDesk 800 G2 SFF
HP EliteDesk 800 G2 Twr
HP EliteOne 800 G2 AiO
HP ProDesk 600 G2 DM
HP ProDesk 600 G2 SFF
HP ProDesk 600 G2 uTwr
HP ProOne 600 G2 AiO
HP MP9 G2 Retail System
HP RP9 G1 Retail Systems
HP Business Desktop ME 11.x Firmware
Version: 11.0.18.1002
Revision: A
HP Z238 Workstation PC
HP Z240 Workstation PC
Intel Management Engine Firmware Update and Utilities
Version: 11.0.18.1002
Revision: A
ProBook 640 G2 PC
ProBook 650 G2 PC
EliteBook 820 G3 PC
EliteBook 840 G3 PC
EliteBook 850 G3 PC
EliteBook 1030 G1 PC
EliteBook 1040 G3 PC
EliteBook Folio G1 PC
Elite x2 1012 G1 PC
ZBook 15 G3 PC
ZBook15u G3 PC
ZBook17 G3 PC
ZBook Studio G3 PC
Intel Corporate Management Engine (ME) Firmware Component
Version: 11.0.18.3003
Revision: A
2. Update BIOS and ME driver. Though not required for this issue, HP recommends installing the latest BIOS and ME driver updates before updating the ME firmware.
Table B. BIOS and ME drivers for Desktops and Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers)
BIOS Version
BIOS SP#
ME Driver Version
ME Driver SP#
ProDesk 480 G3/400 G3 MT/SFF
2.09
11.0.0.1176
ProDesk 490 G3 MT
2.10
11.0.0.1176
ProDesk 400 G2 DM
2.10
11.0.0.1176
ProOne 400 G2 AiO
2.10
11.0.0.1176
HP ProDesk 600 G2 DM
2.17
11.0.0.1176
HP ProDesk 600 G2 SFF/uTwr
2.17
11.0.0.1176
HP ProOne 600 G2 AiO
2.15
11.0.0.1176
HP EliteDesk 800 G2 DM
2.21
11.0.0.1176
HP EliteDesk 800 G2 SFF/Twr
2.17
11.0.0.1176
HP EliteOne 800 G2 AiO
2.18
11.0.0.1176
HP Elite Slice
2.04
11.0.0.1176
HP Z238 & Z240 Workstation PC
1.35
11.6.0.1031
HP Z238 & Z240 Linux Workstation PC
1.35
11.6.0.1031
HP MP9 G2 Retail System
2.21
11.0.0.1176
HP RP9 G1 Retail Systems
2.08
11.0.5.1189
Table C. BIOS and ME drivers for Notebooks and Mobile Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers)
BIOS Version
BIOS SP#
ME Driver Version
ME Driver SP#
HP ProBook 640 & 650 G2 PC
1.06
11.0.0.1177
HP EliteBook 820, 840 & 850 G3 PC
1.13
11.0.0.1177
HP EliteBook 1030 G1 PC
1.05
11.0.0.1177
HP EliteBook 1040 G3 PC
1.09
11.0.6.1193
HP EliteBook Folio G1 PC
1.11
11.0.6.1193
HP Elite x2 1012 G1 PC
1.19
11.0.6.1193
HP ZBook Studio G3 PC
1.15
11.0.6.1193
HP ZBook 15 & 17 G3 PC
1.12
11.0.0.1177
HP ZBook15u G3 PC
1.13
11.0.0.1177
More recent versions of this software may be available. Check for newer versions at http://www.hp.com/drivers.
If the issue has already occurred, please contact HP for further assistance. Please reference this document number when requesting assistance.

Hardware platforms affected : HP Elite Slice, HP Elite Slice for Meeting Rooms Base Model, HP Elite x2 1012 G1, HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Base Model Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Base Model Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Base Model Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP MP9 G2 Retail System, HP ProBook 640 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Microtower PC (ENERGY STAR), HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP RP9 G1 Retail System Model 9015, HP RP9 G1 Retail System Model 9018, HP Z238 Microtower Workstation, HP Z238 Microtower Workstation (ENERGY STAR), HP Z240 Small Form Factor Base Model Workstation, HP Z240 Small Form Factor Workstation, HP Z240 Small Form Factor Workstation (ENERGY STAR), HP Z240 Tower Base Model Workstation, HP Z240 Tower Workstation, HP Z240 Tower Workstation, HP Z240 Tower Workstation (ENERGY STAR), HP ZBook 15 G3 Base Model Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Base Model Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Base Model Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Base Model Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05306753

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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