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HP LaserJet Enterprise M630, M830, HP Color LaserJet Enterprise M680, M880 And HP Enterprise OfficeJet X585 series - 31.13.00, 31.13.01, 31.13.02 and 31.13.14 Error

Issue:
Paper is jammed in the automatic document feeder (ADF).
The printer will display 31.13.XX Jam in ADF.
Solution:
Clear jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an steps that assists in clearing the jam.
To see a video of how to remove paper jams in the ADF, go to:
  1. Lift the latch to release the document-feeder cover.
    Figure : Lift the latch
  2. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  3. Lift the jam-access door, and remove any jammed paper.
    If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.
    Figure : Remove jammed paper
  4. Press on the door next to the document-feeder rollers to make sure it is closed completely.
    Figure : Close the roller door
  5. Lift the document-feeder input tray.
    Figure : Lift the document-feeder tray
  6. Squeeze inward on the two slots at each end of the backside-background selector assembly.
    Figure : Release the backside-background selector assembly
  7. Remove the backside-background selector assembly by pulling it out.
    Figure : Remove the backside-background selector assembly
  8. Remove any jammed paper.
    Figure : Remove the jammed paper
  9. Reinstall the backside-background selector assembly by sliding it in until it locks into place.
    Figure : Install the backside-background selector assembly
  10. Lower the document-feeder input tray.
    Figure : Lower the document-feeder tray
  11. Close the document-feeder cover.
    Figure : Close the document-feeder cover
  note:
To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document.
  note:
Remove all staples and paper clips from original documents.
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

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