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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05082347

Version: 1

HP EliteBook 840 and 850 G3 Notebook PCs - Notebook Display Is Reduced When Multiple External Monitors are Connected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2016

Last updated : 13-Apr-2016

DESCRIPTION
The display on the Notebook is reduced to the upper left corner of the screen when external monitors are connected to a docking station. The remaining portion of the screen remains black.
Figure 1: Display reduced to corner:

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
RESOLUTION
To resolve this issue, perform the following steps to restore the display.
  1. Right-click on the Windows Desktop.
  2. Select Personalize.
  3. Click on Desktop Background.
  4. From the lower right corner, click on the Picture Position drop down list.
  5. Change the position to Fill.
  6. Select Save changes.
  7. Close the Personalization window.

Hardware platforms affected : HP EliteBook 840 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05082347

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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