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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05082018

Version: 1

Advisory: HP EliteDesk, EliteOne, ProDesk, and ProOne Desktop PCs - Unable to Perform Windows Update on Windows 7 With Japanese Language

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2016

Last updated : 13-Apr-2016

DESCRIPTION
When attempting to run Windows Update, the update dialog is blank and the update cannot be completed. This happens on computers where the default language is Japanese.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteDesk 705 G1 Desktop Mini PC
  • HP EliteDesk 705 G1 Microtower PC
  • HP EliteDesk 705 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Tower PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC
  • HP EliteOne 800 G1 All-in-One PC
  • HP ProDesk 600 G1 Desktop Mini PC
  • HP ProDesk 600 G1 Small Form Factor PC
  • HP ProDesk 600 G1 Tower PC
  • HP ProOne 600 G1 All-in-One PC
Operating Systems:
  • Microsoft Windows 7
RESOLUTION
Resolve the issue by:

Hardware platforms affected : HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProOne 600 G1 All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05082018

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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