hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro MFP M521 - Clear jams

Clear jams in Tray 1
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product.
    Figure : Remove the jammed paper
    If most of the sheet of paper has been pulled inside the product, continue with the following steps.
  2. Press the front-door-release button.
    Figure : Press the button to release the front door
  3. Open the front door.
    Figure : Open the front door
  4. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  5. Lift the jam-access covers and remove any jammed paper.
    Figure : Remove the jammed paper
  6. Reinsert the toner cartridge.
    Figure : Insert the toner cartridge
  7. Close the front door.
    Figure : Close the front door
Clear jams in Tray 2 or optional Tray 3
  1. Remove the tray from the product.
    Figure : Open the tray
  2. Remove the paper from the tray, and discard any damaged paper.
    Figure : Remove the jammed paper
  3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
    Figure : Adjust the paper guide
  4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
    Figure : Load paper in the tray
  5. Reinsert and close the tray.
    Figure : Close the tray
  6. Press the front-door-release button.
    Figure : Press the button to release the front door
  7. Open the front door.
    Figure : Open the front door
  8. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  9. Lift the jam-access covers and remove any jammed paper.
    Figure : Remove the jammed paper
  10. Reinsert the toner cartridge.
    Figure : Insert the toner cartridge
  11. Close the front door.
    Figure : Close the front door
Clear jams in the document feeder
  1. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  2. Gently pull the jammed paper out.
    Figure : Remove the jammed paper
  3. Close the document-feeder cover. Make sure it is completely closed.
    Figure : Close the document-feeder cover
  4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out.
    Figure : Remove the jammed paper
Clear jams in the output area
  1. If paper is visible from the output bin, grasp the leading edge and remove it.
    Figure : Remove the jammed paper
  2. Open the rear door, and push down so it is fully opened to a 90° angle.
      note:
    The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
    Figure : Open the rear door completely
  3. Remove any jammed paper.
    Figure : Remove the jammed paper
  4. Close the rear door.
    Figure : Close the rear door
Clear jams in the fuser
  1. Press the front-door-release button.
    Figure : Press the button to release the front door
  2. Open the front door.
    Figure : Open the front door
  3. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  4. Lift the jam-access covers and remove any jammed paper.
    Figure : Remove the jammed paper
  5. Reinsert the toner cartridge.
    Figure : Insert the toner cartridge
  6. Close the front door.
    Figure : Close the front door
Clear jams in the duplexer
  1. Completely remove Tray 2 from the product.
    Figure : Open the tray
  2. Push the green button to release the duplex pan.
    Figure : Push the green button
  3. Remove any jammed paper.
    Figure : Remove the jammed paper
  4. Close the duplex pan.
    Figure : Push up on the duplex pan
  5. Reinsert Tray 2.
    Figure : Close the tray

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Vietnam

hp-detect-load-my-device-portlet

Actions
Loading...