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    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 251dw, 276dw, and 8600 Printer Series

This document is for the HP Officejet Pro 251dw, 276dw, and 8600 printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.
In general, low ink levels should not impact print quality. Your printer stops and displays a message when ink levels get too low. However, the printer might still perform a limited amount of printing in 'backup mode' at low ink levels. In backup mode, blacks might not be as dark, or printouts might be in grayscale (shades of gray with no color). Replace any low ink cartridges if backup mode printing is unacceptable.
Solution one: Check the estimated ink levels, and then replace any low or empty cartridges
Follow these steps to check the estimated ink levels, and then replace any low or empty cartridges.
  note:
When a message displays that says that a cartridge is empty, it must be replaced before you can continue printing. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.
  note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until you are prompted to.
  1. On the printer control panel, touch the Ink Level icon () or ().
      note:
    The Ink Level icon that displays on your control panel differs depending on your printer model.
    A graphic of the estimated ink levels for each cartridge displays on the control panel.
    Figure : Estimated ink levels displayed on the printer control panel
    Graphic: Estimated ink levels displayed on printer control panel
  2. Identify any cartridges that are low or empty, and then continue to the next step.
  • If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.
  • If any of the cartridges are low on ink, continue to the next step to replace them.
Step two: Replace any low or empty cartridges
Follow these steps to replace any depleted cartridges, and then try printing again.
The following video demonstrates how to replace a cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
      Figure : Open the cartridge access door
      Image: Open the cartridge access door
    1. Slot for opening the cartridge access door
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure : Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts are facing toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
      note:
    Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figure : Insert the cartridge into its color-coded slot
    Image: Insert the cartridge into its color-coded slot.
      caution:
    Do not lift the latch handle on the carriage to insert cartridges. Doing so could cause the printhead or cartridges to be incorrectly seated, which could damage the print mechanism and cause printing problems.
  7. Repeat these steps for other cartridges, if necessary.
  8. Close the cartridge access door.
  9. Wait until the warm-up sequence finishes and your printer is quiet before you proceed.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Use an automated tool to clean the printhead
Follow these steps to clean the printhead.
  note:
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load plain white paper into the tray.
  2. On the printer control panel, touch the Right Arrow () to display additional options.
  3. Touch Setup (), and then touch Tools.
  4. Touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
  5. Evaluate the test page for print quality.
    • If you are satisfied with the print quality on the test page, touch No to return to the current print job.
    • If you are not satisfied with the print quality on the test page, touch Yes to continue to the next printhead cleaning stage.
        note:
      There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, you might need to start another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
  note:
Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Replace the printhead
If you have completed all of the troubleshooting steps and are still experiencing a problem, replace the printhead.
  caution:
Wait until you have a new printhead assembly available before you remove the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
If HP replaces your printhead assembly under warranty, you receive a kit with a new printhead assembly, instructions, and a full set of cartridges. You must install the SETUP cartridges that comes with the new printhead, or a cartridge error might occur.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
  1. If you are not in the United States, go to the HP How to Buy website, and then click your country-language.
  2. A Buy HP page displays. Look for the HP Parts store on this page. The location of the HP Parts store varies depending on your region. Click HP Parts store.
  3. Under Find your part(s), type CR324A (Europe and the Middle East) or CR326A (Japan and Asia Pacific) in the Search by part number text box. Follow the on-screen instructions to order the printhead assembly.
If you are in the United States, go to HP Parts Store website (in English) to buy supplies.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Service the printer
If you have completed all of the solutions listed above and are still experiencing a problem, service the printer.
  note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

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