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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet T2500 eMultifunctional Printer Series - Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP SupportContact HP Support.
Text messages
Message
Recommendation
[Color] cartridge altered
Check the cartridge.
[Color] cartridge has expired
Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
[Color] cartridge is low on ink
Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is missing
Insert a cartridge of the correct color. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
[Color] cartridge is non-HP ink
You are recommended to install an HP original ink system for optimum system performance.
[Color] cartridge is out of ink
Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
[Color] cartridge is very low on ink
Ensure that you have a new cartridge of the same color ready.
Printhead error: not present
Insert a printhead. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
Printhead error: replace
Remove the non-functional printhead and insert a new printhead. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
Printhead error: reseat
Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing the printheadThe front-panel display recommends reseating or replacing the printhead.
Printhead out of warranty
The printhead's warranty has ended, because of the length of time it has been in operation, because of the volume of ink used, or because non-HP ink has been used in the system. See the limited warranty document.
Printhead replacement incomplete. Restart it.
Restart the printhead replacement process.
Replace [color] cartridge
Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
Replace incorrect [color] cartridge
Replace the cartridge. Check the supported ink cartridges and see Handling ink cartridges and printheadHandling ink cartridges and printhead.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
Numerical error codes
Error code
Recommendation
05.5:10
Update the printer's BIOS.
08:04
Restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
08:08
Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
09:01
Paper jam in the scanner. Remove all paper from the scanner and try again.
09:02
Calibrate the scanner. See Calibrate the scannerCalibrate the scanner.
09:04
Restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
39.1:01
Roll 1 has been unexpectedly unloaded. Reload the roll.
39.2:01
Roll 2 has been unexpectedly unloaded. Reload the roll.
61:01
The file format is wrong and the printer cannot process the job.
  • Turn off the printer using the Power button at the front.
  • Turn off the power switch at the rear.
  • Disconnect the power cord.
  • Reconnect the power cord and turn on the printer.
  • Send the same job to the printer again.
  • Ensure that the printer’s firmware is up to date. See Update the firmwareUpdate the firmware.
61:04.1, 61:04.2
Update your printer's firmware. See Update the firmwareUpdate the firmware.
61:08
Resend the job.
61:08.1
The job cannot be printed because it is password-protected.
61:08.2
The job cannot be printed because it contains errors. Resend the job from the Embedded Web Server.
61:09
Resend the job.
63:10
  • Turn off the printer using the Power button at the front.
  • Turn off the power switch at the rear.
  • Disconnect the power cord.
  • Reconnect the power cord and turn on the printer.
  • Check that the network cable is correctly connected.
  • Ensure that the printer’s firmware is up to date. See Update the firmwareUpdate the firmware.
63:20
A potential problem has been detected in the network interface.
  • Turn off the printer using the Power button at the front.
  • Turn off the power switch at the rear.
  • Disconnect the power cord.
  • Reconnect the power cord and turn on the printer.
  • Send the same job to the printer again.
  • Ensure that the printer’s firmware is up to date. See Update the firmwareUpdate the firmware.
71.03, 71.08
Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap.
74.01
An error occurred when loading the firmware update file.
  • Turn off the printer using the Power button at the front.
  • Turn off the power switch at the rear.
  • Disconnect the power cord.
  • Reconnect the power cord and turn on the printer.
  • Reload the firmware update file into the printer. See Update the firmwareUpdate the firmware.
74.1:04
Try the firmware update again. Do not try to use your computer while the update is in progress.
74.8:04
The firmware update has failed. Your firmware file may be incorrect; try to download it again. See Update the firmwareUpdate the firmware.
75.11:10
Preventive maintenance 1 is recommended. See Contact HP SupportContact HP Support.
75.21:10
Preventive maintenance 2 is recommended. See Contact HP SupportContact HP Support.
76:03
The printer’s hard disk is full. You may want to use Disk Wipe to free some space; see Disk WipeDisk Wipe.
78:08
Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless printing.
79:03, 79:04
Update the printer's firmware. See Update the firmwareUpdate the firmware.
81:01
Open the scanner and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
86:01
Open the scanner and make sure that there are no obstacles restricting the movement of the printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
94, 94.1
Restart color calibration. See Color calibrationColor calibration.
The system error log
The printer saves a log of system errors that you can access in the following ways.
Using a USB flash drive
  1. Create an empty file named pdipu_enable.log in a USB flash drive.
  2. Insert the USB flash drive into the Hi-Speed USB host port in the front panel. The log will be automatically copied into the drive.
Using the Embedded Web Server
  1. In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html.
  2. The Embedded Web Server will send you a file with the extension .trb containing the system error log.
Alternatively, select the Support tab, then Service Support > Download Diagnostic Package.

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