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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03741474

Version: 1

HP Notebook PCs - WWAN Module Remains Off After Upgrading to Windows 8

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Apr-2013

Last updated : 22-Apr-2013

DESCRIPTION
Wireless Wide Area Network is in off state after upgrading the computer to Windows 8.

SCOPE
Information in this document applies to the following:
Systems:
  • HP EliteBook 2170p Notebook PC
  • HP EliteBook 2560p Notebook PC
  • HP EliteBook 2760p Tablet PC
  • HP EliteBook 8460p Notebook PC
  • HP EliteBook 8460w Mobile Workstation
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8560p Notebook PC
  • HP EliteBook 8560w Mobile Workstation
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook 8570w Mobile Workstation
  • HP EliteBook 8760w Mobile Workstation
  • HP EliteBook 8770w Mobile Workstation
  • HP EliteBook Folio 9470m Notebook PC
  • HP ProBook 2570p Notebook PC
  • HP ProBook 6460b Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6560b Notebook PC
  • HP ProBook 6570b Notebook PC
RESOLUTION
Follow the steps provided to resolve this issue.
  1. Start the computer.
  2. Press the F10 key to enter the BIOS setup.
  3. Select Restore Defaults.
  4. Under Load Defaults, select Yes.
  5. Choose Save Changes and Exit.
  6. Under Save Changes and Exit, choose Yes.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03741474

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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