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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03284091

Version: 1

HP Notebook PCs - No Audio Output From the External Speakers

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Apr-2012

Last updated : 16-Apr-2012

DESCRIPTION
After installing SoftPaq 51129, which provided an audio driver update, there is no longer any audio output through the audio out port (headphones/speaker jack). The internal speaker remains unaffected and functions as expected.

SCOPE
Compaq 510 Notebook PC
Compaq 511 Notebook PC
Compaq 516 Notebook PC
Compaq 610 Notebook PC
Compaq 615 Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
IDT High-Definition (HD) Audio Driver
VERSION: 6.10.6222.0
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 516 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03283996

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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