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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03281050

Version: 1

HP Notebook PCs - Symantec Drive Encryption Fails With Micron SSDs

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Apr-2012

Last updated : 12-Apr-2012

DESCRIPTION
After performing a full disk encryption with Symantec Endpoint Encryption, the notebook fails to progress to the Symantec logon screen. It may hang at the statement that the pre-boot authentication is loading, or just present a blank screen indefinitely. Rebooting the notebook does not resolve this issue.
This issue only occurs on notebooks that have Micron solid state drives.

SCOPE
HP EliteBook 8460p Notebook PC
RESOLUTION
To resolve this issue, contact Symantec customer support to update Symantec Endpoint Encryption 12.x to the latest version. For more information, see www.symantec.com.

Hardware platforms affected : HP EliteBook 8460p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03281000

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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