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HP LaserJet Pro MFP - Setting up the Printer to Send and Receive Faxes

Before you begin
Complete the printer setup before connecting the fax service.
Connect the printer to the telephone jack only with the phone cord and any adapters that shipped with the printer. Other phone cords might prevent successful fax transmission.
  note:
In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use the adapter to connect other telecom devices to the same telephone jack the printer is connected to.
Depending on the phone connection type, you might need a line splitter and additional two-wire phone cords to complete the fax set up.
Refer to the icons on the rear of the printer for the location of the fax port and the telephone line-out port.
Complete the each of the following four steps to complete the fax setup:
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method used depends on the equipment and services already installed on the phone system.
  note:
The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line.
  • Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line
  • Voice calls: Voice and fax calls use the same phone line
  • Answering machine: An answering machine answers voice calls on the same phone line used for fax calls
  • Voice mail: A voice-mail subscription service uses the same phone line as the fax
  • Distinctive ring service: A service from the telephone company that allows several phone numbers to be associated with one phone line, and each number has a different ring pattern; the printer detects the ring pattern assigned to it and answers the call
  • Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up connection
  • DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called ADSL in some countries/regions
  • PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system
  • VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions.
  note:
This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly. For more information, contact the digital service provider.
  note:
Do not connect more than three devices to the telephone line.
  note:
Voice mail is not supported with this printer.
Dedicated phone line
Follow these steps to set up the printer on a dedicated phone line with no additional services.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Turn the printer on.
  3. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
Shared phone line with a distinctive ring service
Follow these steps to set up the printer on a dedicated phone line with no additional services.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Turn the printer on.
  3. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
  4. Change the distinctive ring pattern setting
      note:
    By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to by the phone company, the printer might answer both voice calls and fax calls, or it might not answer at all.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Opening the following menus:
      • Fax Setup
      • Basic Setup
      • Distinctive Ring
    3. Select the ring pattern assigned by the telephone company.
        note:
      If you do not know the ring pattern assigned by the telephone company, check with the company and then repeat this procedure to set the ring pattern.
Shared voice/fax line
Follow these steps to set up the printer on a shared voice/fax line.
  1. Disconnect any devices that are connected to the telephone jack.
  2. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter to the phone cord that came with the printer.
  3. Connect the phone cord that is connected to the telephone to the telephone line-out port on the rear of the printer.
  4. Turn the printer on.
  5. Set the answer mode.
    Set the answer mode to Automatic
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
    Set the answer mode to Manual
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Manual option.
  6. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Shared voice/fax line with an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
  1. Disconnect any devices that are connected to the telephone jack.
  2. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  3. Connect the answering machine phone cord to the telephone line-out port on the rear of the printer.
      note:
    Connect the answering machine directly to the printer, or the answering machine might record fax tones from a sending fax machine and the printer might not receive faxes.
      note:
    If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience.
  4. Turn the printer on.
  5. Configure the rings to answer setting on the printer.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Rings to Answer
    3. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and then touch the OK button.
  6. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
  7. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Shared voice/fax line with voice mail
Follow these steps to set up the printer on a shared voice/fax line with voice mail.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Turn the printer on.
  3. Set the answer mode to manual.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Manual option.
  4. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Fax line with a computer modem (no voice calls)
Follow these steps to set up the printer on a fax line with a computer modem and no voice calls.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Connect the dial-up connection phone cord to the telephone line-out port on the rear of the printer.
Voice/fax line with a computer modem
Follow these steps to set up the printer on a voice/fax line with a computer modem.
  note:
This procedure requires a line splitter and additional two-wire phone cords.
  1. Connect a phone cord between the telephone line-out port on the rear of the printer and the single port on the front of a line splitter.
  2. Connect the dial-up connection phone cord to one of the two ports on the rear of the line splitter.
  3. Connect the phone cord that is connected to the telephone to the other port on the rear of the line splitter.
  4. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
  5. If the modem software is set to automatically receive faxes sent to the computer, turn off the setting.
      note:
    If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  6. Set the answer mode.
    Set the answer mode to Automatic
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
    Set the answer mode to Manual
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Manual option.
  7. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Shared voice/fax line with a computer modem and an answering machine
Follow these steps to set up the printer on a voice/fax line with a computer modem and an answering machine.
  1. Connect the dial-up connection phone cord to the telephone line-out port on the rear of the printer.
  2. Connect the answering machine phone cord to the OUT port on the rear of the computer.
      note:
    If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience.
  3. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
  4. If the modem software is set to automatically receive faxes sent to the computer, turn off the setting.
      note:
    If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  5. Turn the printer on.
  6. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
  7. Configure the rings to answer setting on the printer.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Touch the Fax Setup menu.
    3. Touch the Basic Setup menu.
    4. Touch the Rings to Answer option.
    5. Use the numeric keypad on the printer control panel to set the number of rings to two rings more than the answering machine or computer voicemail, and then touch the OK button.
  8. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Shared voice/fax line with a computer modem and voice mail
Follow these steps to set up the printer on a shared voice/fax line with a computer modem and voice mail.
  note:
This procedure requires a line splitter and additional two-wire phone cords.
  1. Connect the dial-up connection phone cord to one of the two ports on the rear of the line splitter.
  2. Connect the phone cable that is connected to the telephone to the other port on the rear of the line splitter.
  3. Connect a phone cord between the telephone line-out port on the printer and the single port on the front of the line splitter.
  4. Connect the phone cord that came with the printer to the fax port on the printer, and then to the telephone jack.
  5. Turn the printer on.
  6. Set the answer mode to manual.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Manual option.
  7. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
DSL line
Follow these steps to set up the printer on a DSL line with no additional services.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the DSL filter.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Connect the DSL-filter cord to the telephone jack.
  3. Turn the printer on.
  4. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
DSL fax line with an external modem
Follow these steps to set up the printer on a DSL fax line with an external modem.
  note:
This procedure requires a line splitter and additional two-wire phone cords.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the DSL filter.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Connect the DSL-filter cord to one of the two ports on the rear of the line splitter.
  3. Connect a phone cord between the single port on the front of the line splitter and the telephone jack.
  4. Connect a phone cord between the other port on the rear of the line splitter and the OUT port of the DSL/ADSL modem.
  5. Connect a phone cord between the computer and the IN port of the DSL/ADSL modem
  6. Turn the printer on.
  7. Set the printer to answer fax calls automatically.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Basic Setup
      • Answer Mode
    3. Select the Automatic option.
  8. Configure the rings to answer setting on the printer.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Touch the Fax Setup menu.
    3. Touch the Basic Setup menu.
    4. Touch the Rings to Answer option.
    5. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and then touch the OK button.
  9. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
DSL voice/fax line with a computer modem
Follow these steps to set up the printer on DSL voice/fax line with a computer modem.
  note:
This procedure requires a line splitter and additional two-wire phone cords.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the DSL filter.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Connect the DSL-filter cord to one of the two ports on the rear of the line splitter.
  3. Connect a phone cord between the single port on the front of the line splitter and the telephone jack.
  4. Connect a phone cord between the telephone line-out port on the rear of the printer and the port on the telephone.
  5. Connect a phone cord between the other port on the rear of the line splitter and the OUT port on the DSL/ADSL modem.
  6. Connect a phone cord between the computer and the IN port on the DSL/ADSL modem.
  7. Connect a DSL filter to each phone that shares the phone number of the DSL service.
      note:
    Telephones that share the phone number of the DSL service must connect to additional DSL filters to avoid noise when they are used to make voice calls.
  8. Set the printer to check for a dial tone before sending a fax.
      note:
    Enabling the Detect Dial Tone setting prevents the printer from sending a fax while someone is on the telephone.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Detect Dial Tone
    3. Select On.
Shared DSL voice/fax line with a computer modem and an answering machine
Follow these steps to set up the printer on a shared DSL voice/fax line with a computer modem and an answering machine.
  note:
This procedure requires a line splitter and additional two-wire phone cords.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the DSL filter.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Connect the DSL-filter cord to one of the two ports on the rear of the line splitter.
  3. Connect a phone cord between the single port on the front of the line splitter and the telephone jack.
  4. Connect a phone cord between the other port on the rear of the line splitter and the OUT port on the DSL/ADSL modem.
  5. Connect a phone cord between the phone port on the computer, and the IN port on the DSL/ADSL modem.
  6. Connect the answering machine phone cord to the telephone line-out port on the rear of the printer.
  7. Connect a DSL filter to each phone that shares the phone number of the DSL service.
      note:
    Telephones that share the phone number of the DSL service must connect to additional DSL filters to avoid noise when they are used to make voice calls.
PBX phone system
Follow these steps to set up the printer on a PBX phone system.
  1. Make sure that the PBX converter/terminal adapter is set to the correct switch type for the country/region.
      note:
    If you do not know the switch type for your country/region, check with the local phone company.
  2. Connect the phone cord that came with the printer to the fax port on the printer, and then to the PBX converter/terminal adapter designated for phone and fax use.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
ISDN phone line
Follow these steps to set up the printer on an ISDN phone line.
  1. Make sure that the ISDN converter/terminal adapter is set to the correct switch type for the country/region.
      note:
    If you do not know the switch type for your country/region, check with the local phone company.
  2. Connect the phone cord that came with the printer to the fax port on the printer, and then to the ISDN converter/terminal adapter designated for phone and fax use.
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
VoIP phone system
Follow these steps to set up the printer on a VoIP phone system.
  note:
The printer is not guaranteed to send and receive faxes on a VoIP phone network.
  1. Connect the phone cord that came with the printer to the fax port on the printer, and then to the rear of the hardware used to convert the analog voice/fax signal into a digital signal (Example: cable phone modem, analog adapter, or network switch).
      note:
    Some countries/regions might require an adapter for the phone cord that came with the printer.
  2. Turn the printer on.
  3. Reduce the fax speed.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Fax Setup
      • Advanced Setup
      • Fax Speed
    3. Select the Medium (V.17) option.
  4. Turn off Error Correction.
    1. From the Home screen on the printer control panel, touch the Setup button.
    2. Open the following menus:
      • Service
      • Fax Service
      • Error Correction
    3. Select the Off option.
Step 3: Configure the fax time, date, and header
Configure the printer fax settings using one of the following methods:
  note:
In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
  note:
The Fax Setup Wizard is only available in the Windows 7 operating system.
  1. Click Start, and then click Programs.
  2. Click HP, click the name of the printer, and then click HP Fax Setup Wizard.
  3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
Printer control panel
To use the control panel to set the date, time, and header, complete the following steps.
  1. From the Home screen, touch the Setup button.
  2. Open the following menus:
    • Fax Setup
    • Basic Setup
  3. Select Time/Date.
  4. Select 12-hour clock or 24-hour clock.
  5. Use the keypad to enter the current time, and then touch the OK button.
      note:
    Touch the 123 button to open a keypad that contains special characters, if needed.
  6. Select the date format.
  7. Use the keypad to enter the current date, and then touch the OK button.
  8. Select the Fax Header menu.
  9. Use the keypad to enter the fax number, and then touch OK.
      note:
    The maximum number of characters for the fax number is 20.
  10. Use the keypad to enter the company name or header, and then touch OK.
      note:
    The maximum number of characters for the fax header is 25.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
  1. Start the HP EWS either from the Start menu or from a Web browser.
    Start menu
    1. Click the Start button, and then click the Programs item.
    2. Click your HP printer group, and then click the HP Device Toolbox item.
    Web browser
    1. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
    2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
      Figure : Example of an IP address in a browser window
        note:
      If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Click the Fax tab.
  3. Follow the on-screen instructions to configure the fax settings.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
  1. From the Home screen on the printer control panel, touch the Setup button.
  2. Open the following menus:
    • Service
    • Fax Service
    • Run Fax Test
  3. Review the test report.
    • If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
    • If the report indicates the printer failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems.

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