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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03254939

Version: 1

HP Notebook PCs - Audio Device Has Warning Symbol in Device Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Mar-2012

Last updated : 26-Mar-2012

DESCRIPTION
In Windows Device Manager under the Sound, video and game controllers category, the notebook audio device may have a warning symbol with a yellow exclamation mark over it.

SCOPE
HP ProBook 4230s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4730s Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
IDT High-Definition (HD) Audio Driver
VERSION: 6.10.6365.0 REV: T
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4730s Notebook PC

Operating systems affected : Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition Microsoft Windows Xpe

Software affected : Not applicable

Support Communication Cross Reference ID : IA03254794

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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