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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02950571

Version: 1

Advisory: HP Compaq 8100 Elite - System Hangs With Blue Screen After Installing NVIDIA Unified Driver With NVS 295 Card

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Aug-2011

Last updated : 11-Feb-2013

DESCRIPTION
Systems described in the "Scope" may exhibit the following sympts after a customer installs the NVIDIA unified graphics driver:
  • system hangs with blue screen
  • scrambled video
  • no video
  • system hangs during boot
The issue does not occur if using HP supplied drivers.

sourceInformation

SCOPE
Information in this document applies to the listed systems configured as follows:
Systems:
  • HP Compaq 8100 Elite Convertible Minitower PC
  • HP Compaq 8100 Elite Small Form Factor PC
Graphic solution:
  • NVIDIA NVS 295
Graphics driver:
  • NVIDIA unified driver
Operating Systems:
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional Edition
  • Microsoft Windows XP 64-Bit Edition
RESOLUTION
HP has posted a SoftPaq that updates the system BIOS and resolves the issue. Please use the following instructions to locate and download HP Compaq Business Desktop System BIOS (786H1 BIOS), Version 1.09, Revision A (or later).
NOTE
SoftPaq download instructions:
  1. Click link for the appropriate Business Desktop PC model.
  2. Click the Download drivers and software link.
  3. Click the link for the appropriate operating system.
  4. Click the BIOS link.
  5. Click the SoftPaq link: HP Compaq Business Desktop System BIOS (786H1 BIOS).
  6. Read the release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.

Hardware platforms affected : HP Compaq 8100 Elite Small Form Factor PC, HP Compaq 8180 Elite Convertible Microtower PC

Operating systems affected : Microsoft Windows XP 64-Bit Edition (deleted) Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02950571

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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