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HP Customer Support - Knowledge Base

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HP Photosmart Plus e-All-in-One Printer Series - The All-in-One Does Not Pick Up or Feed Paper from the Photo Tray

Issue

The product does not pick up or feed the paper from the photo tray. The product might make noises as though it is printing, but no paper moves through it.
A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Flag Vietnam

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