The pickup roller in your product wears out with normal use with good media. This document provides steps to change a worn-out pickup roller.
If you need a new pickup roller, see ordering supplies and accessories.
warning:Failure to turn off the power might damage the product.
caution:To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
caution:Do not touch the black-sponge transfer roller inside the product. Touching the transfer roller can damage the product.