HP Printers - Upgrade LCD List Message Displays While Scanning

Restart the computer.

With the printer turned on, disconnect the power cord from rear of the printer, wait 30 seconds, and then reconnect the cord. Turn the printer back on if it does not turn on automatically.

Search Windows for 'HP Solution Center' to find and open the HP software.

Make sure a green check mark displays under the printer you are scanning with.

Try to scan from the printer control panel.

If the issue persists, continue to the next step.

In HP Solution Center, click Settings, click Scan Settings, and then click Scan to... Setup to open the Scan To....Setup window.

Click a scan shortcut in the left pane, and then click Add to move it to the right pane. Repeat for other shortcuts you want to display on the printer.

Click Update the Device, and then return to the printer to confirm the shortcuts are listed.

note:

If the shortcuts do not display, restarting the computer and the printer might resolve the issue.

Try to scan from the printer control panel.

If the issue persists, continue to the next step.

Find the DIM icon in the notification area in the lower-right corner of the computer. You might need to click an arrow to expand the notification area.

• If the DIM icon displays, the DIM is installed and running correctly. You do not need to continue with these steps.
• If the DIM icon does not display, continue to the next step.

Search Windows for c:\Program Files (x86)\HP\digital imaging\bin, and then press Enter to open the bin folder.

Find and double-click hpqste08.exe.

Try to scan from the printer control panel.

• If the error still displays, reinstall the printer software. Go to Uninstalling the Printer Software (Windows) for steps to remove the software and drivers, and then go to 123.hp.com (in English) to install the latest software and driver package.
• If you can scan, leave the bin folder open, and then continue with these steps to make sure hpqste08.exe starts when Windows starts.

From the bin folder, right-click the hpqste08.exe file, and then select Create shortcut.

Search Windows for shell:common startup, and then press Enter to open the startup window.

Position the Startup folder window and the bin folder window side by side.

Click and drag the hpqste08.exe shortcut from the bin folder and drop it into the Startup folder window.

Close both windows, restart the computer, and then try to scan.