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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Officejet J4500 All-in-One Series - Horizontal Lines or Streaks on the Printout

Issue

The printout contains streaks or lines. The lines are perpendicular to the direction the paper moved through the product, and parallel to the movement of the cartridges during printing.
Figure : Horizontal streaks or lines in the printed image

Step one: Check ink levels and replace low or empty cartridges

Follow these steps to check the ink levels, and then replace low or empty cartridges.
note:
If a refilled or remanufactured cartridge is installed, or a cartridge that has been used in another product, the ink level indicator will be inaccurate or unavailable.
  1. Open HP Solution Center, if it is not already open:
    • Windows XP: Click Start, click All Programs, point to HP, and then click HP Solution Center.
    • Windows Vista: Click the Start icon (), click All Programs, point to HP, and then click HP Solution Center.
    • Windows 2000: Click Start, click Programs, point to HP, and then click HP Solution Center.
  2. In HP Solution Center, click Settings, click Print Settings, and then click Printer Toolbox. The printer Toolbox opens.
  3. Click the Estimated Ink Level tab. A graphic representing the estimated ink levels displays.
    Figure : Estimated ink levels
A cartridge may be running out of ink even if the graphic shows ink remaining. Lines or streaks appear in printouts when the cartridges begin to run out of ink. Replace cartridges that are low or empty.

Step two: Check the print settings

  1. In the program being used for printing, click File, and then click Print.
    The Print window opens.
  2. Make sure the appropriate product is selected, and then click Preferences or Properties.
    The Preferences/Properties window opens.
  3. Click the Printing Shortcuts tab.
    Consider modifying some or all of the options in the Printing Shortcuts menu to increase print quality.
    • Print quality: If the quality of the printouts is not acceptable, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches the paper type exactly, select it instead of Automatic.
    • Paper size: Make sure that this option matches the paper loaded in the product.
    To see additional options, click the Advanced tab, and then click Advanced Features.
    The Advanced Features window opens. Consider changing the following option:
    Ink volume: Adjust the amount of ink that prints on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the more quickly the printout dries.

Step three: Run the automatic utility to clean the cartridges

If the cartridge is not a genuine HP cartridge, consider replacing it with one that is, since HP designs its inks and papers to work together for the best print quality possible. If genuine HP cartridges are being used, consider cleaning them. Do not clean cartridges unnecessarily, as this wastes ink and shortens the life of the cartridges.
  1. Make sure plain white paper is loaded in the input tray.
  2. Open HP Solution Center, if it is not already open:
    • Windows XP: Click Start, click All Programs, point to HP, and then click HP Solution Center.
    • Windows Vista: Click the Start icon (), click All Programs, point to HP, and then click HP Solution Center.
    • Windows 2000: Click Start, click Programs, point to HP, and then click HP Solution Center.
  3. Click Settings, click Print Settings, and then click Printer Toolbox. The printer Toolbox opens.
  4. Click the Device Services tab.
  5. Click Clean the Print Cartridge(s).
  6. Follow the on-screen instructions to run the utility.

Step four: Print a self-test page

  1. Make sure plain white paper is loaded in the input tray.
  2. Select the correct sequence to print the report.
    • Device control panel: Press Setup, select Print Report, select Self-Test, and then press OK.
    • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page.
  3. Examine the self-test report. It gives information about the cartridges and ink.
Figure : Self-test report

Step five: Note which cartridges printed which areas of the page

Identify which cartridge printed which part of the self-test report, to know which cartridge is defective.
    Figure : Self-test report layout
  1. Printed by the right cartridge
  2. Printed by the left cartridge
note:
If printing in reserve mode (one cartridge is missing), the area of the self-test report where that cartridge prints is blank.
The patterns in each area might look slightly different on the page.

Step six: Look for defects

If the product and cartridges are working correctly, the patterns, which look like grids of lines, contain few or no missing lines. Also, the colors should be approximately the same as the color dots on the cartridge box.
note:
Do not compare the colors on the self-test report to the colors on this Web page. Unless the monitor is calibrated, the colors are not the same.

Missing lines or streaked bars

If a pattern shows more than a few missing lines, or a bar is streaked, that cartridge is not functioning correctly.
Figure : The magenta pattern shows missing lines and the bar is streaked - the cartridge is not functioning correctly
If the self-test report shows missing lines or streaked bars, click here to continue troubleshooting (c00832192) (in English).

Colors are not similar to the color dots

The colors on the self-test report are printed by the tri-color (left-side) cartridge only. These blocks have labels describing the color they should be. If the color of any of the blocks does not match its dot, the left-side cartridge is not functioning correctly.
    Figure : The color of one of the colored bars is very different from the color on the dot - the cartridge is not functioning correctly
  1. Correct colors
  2. Incorrect color (yellow) - the tri-color (left-side) cartridge is not functioning correctly
If the self-test report shows colors that are different from the colors on the dots, click here to continue troubleshooting (c00832204) (in English).

Missing colors

If any of the color patterns or bars are entirely missing, the cartridge is not functioning correctly.
    Figure : Missing color bar
  1. All colors printed - no missing colors
  2. Yellow missing - the tri-color (left-side) cartridge is not printing correctly
If any of the patterns or color blocks are completely missing, click here to continue troubleshooting (c00832204) (in English).

Ink smears

If the self-test report shows smeared ink, it might be necessary to clean the cartridges.
Figure : Smeared ink
If the self-test report showed smeared ink, click here to continue troubleshooting (c01480928) (in English).

Step seven: Continued troubleshooting if the diagnostic page shows no defects

If no defects were evident on the diagnostic page, the cartridges and product are working correctly. Click here (c01489240) (in English) to continue troubleshooting.

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