HP Deskjet D2320, D2330, D2345, and D2360 Printers - Streaks or Lines in the Printed Image

1. Depending on your operating system, do one of the following to display the printers installed on the computer:
   • Windows 2000: Click Start , click Settings, and then click Printers.
   • Windows XP: Click Start, and then click Printers and Faxes.
2. Right-click the icon representing the product, and then click Properties. The printer Properties dialog box appears.
3. Click the Device Settings tab.
4. For Display Ink Status Window, click On, and then click OK.

note:

If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another product, the ink status window will be inaccurate or unavailable.

1. In the program being used for printing, click File, and then click Print.
   The Print window opens.
2. Make sure the appropriate product is selected, and then click Preferences or Properties.
   The Preferences/Properties window opens.
3. Click the Printing Shortcuts tab.
   Consider modifying some or all of the options in the Printing Shortcuts menu to increase print quality.
   • Print quality: If the quality of the printouts is not acceptable, try increasing the print quality. To print more quickly, try decreasing the print quality.
   • Paper type: If one of the options matches the paper type exactly, select it instead of Automatic.
   • Paper size: Make sure that this option matches the paper loaded in the product.
   To see additional options, click the Advanced tab, and then click Advanced Features.
   The Advanced Features window opens. Consider changing the following option:
   Ink volume: Adjust the amount of ink that prints on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the more quickly the printout dries.

1. Open the Printer Toolbox. There are two ways to do this:
   • Open HP Director (or HP Solution Center), select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox.
   • Open Printers and Faxes in the Windows Control Panel, then right-click your printer icon and choose Properties. Click on Printing Preferences. Click the Services tab, then the Service This Device icon.
2. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges, then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

1. To print a self-test page, press and hold the Power button.
   Figure : Power Button
   
2. Raise and close the printer cover four times.

   Figure : Raised printer cover

   Figure : Direction to close printer cover

3. Release the Power button, and the self-test page prints.

• The black bar at the top of the self-test page is printed by the right (black) print cartridge.
• The colored bars are printed by the left (tri-color) print cartridge.

note:

Do not compare the colors on your diagnostic page to the colors on this Web page. Unless your monitor is calibrated, the colors will not be correct. Instead, compare the colors on the page to the colors dots on the print cartridge label. While the color dots may not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.