HP EliteBook, ProBook and Zbook Notebook PCs - Wake On LAN Function Does Not Work

Aviso: La información que contiene este documento, incluidos productos y versiones de software, es actual a fecha de su publicación.Este documento está sujeto a cambios sin previo aviso.

Fecha de publicación : 02-Feb-2016

Última actualización : 02-Feb-2016

DESCRIPCIÓN

Wake On LAN (Local Area Network) function does not work. The WOL packet does not power on the computer. This is exhibited when power is lost or a shutdown is forced by holding the power button down until computer powers off.

ÁMBITO

The information in this document applies to the following:

Computers:

HP EliteBook 720 G1 Notebook PC
HP EliteBook 720 G2 Notebook PC
HP EliteBook 740 G2 Notebook PC
HP EliteBook 750 G2 Notebook PC
HP EliteBook 725 G2 Notebook PC
HP EliteBook 725 G3 Notebook PC
HP EliteBook 745 G2 Notebook PC
HP EliteBook 745 G3 Notebook PC
HP EliteBook 755 G2 Notebook PC
HP EliteBook 755 G3 Notebook PC
HP EliteBook 820 G1 Notebook PC
HP EliteBook 820 G2 Notebook PC
HP EliteBook 820 G3 Notebook PC
HP EliteBook 828 G3 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP EliteBook 840 G2 Notebook PC
HP EliteBook 850 G1 Notebook PC
HP EliteBook 850 G2 Notebook PC
HP EliteBook 2170p Notebook PC
HP EliteBook 2540p Notebook PC
HP EliteBook 2560p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 2760p Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8540p Notebook PC
HP EliteBook 8560p Notebook PC
HP EliteBook 8570p Notebook PC
HP EliteBook 8460w Mobile Workstation
HP EliteBook 8570w Mobile Workstation
HP EliteBook 8760w Mobile Workstation
HP EliteBook 8770w Mobile Workstation
HP EliteBook Folio 9470m Notebook PC
HP Elite x2 1011 G1 Tablet PC
HP EliteBook 2740p Tablet PC
HP ElitePad 900 Tablet PC
HP EliteBook Revolve 810 G1 Convertible Tablet
HP EliteBook Revolve 810 G3 Tablet
HP Folio 13-2000 Notebook PC
HP Mini 5101 Notebook PC
HP Mini 5103 Notebook PC
HP ProBook 430 G1 Notebook PC
HP ProBook 430 G2 Notebook PC
HP ProBook 430 G3 Notebook PC
HP ProBook 440 G0 Notebook PC
HP ProBook 440 G1 Notebook PC
HP ProBook 440 G2 Notebook PC
HP ProBook 440 G3 Notebook PC
HP ProBook 445 G1 Notebook PC
HP ProBook 450 G0 Notebook PC
HP ProBook 450 G1 Notebook PC
HP ProBook 450 G2 Notebook PC
HP ProBook 450 G3 Notebook PC
HP ProBook 455 G1 Notebook PC
HP ProBook 455 G2 Notebook PC
HP ProBook 455 G3 Notebook PC
HP ProBook 470 G0 Notebook PC
HP ProBook 470 G1 Notebook PC
HP ProBook 470 G2 Notebook PC
HP ProBook 470 G3 Notebook PC
HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
HP ProBook 4230s Notebook PC
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4325s Notebook PC
HP ProBook 4326s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4425s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4445s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4440s Notebook PC
HP ProBook 4441s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 4540s Notebook PC
HP ProBook 4545s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 4730s Notebook PC
HP ProBook 4740s Notebook PC
HP ProBook 5220m Notebook PC
HP ProBook 5310m Notebook PC
HP ProBook 5320m Notebook PC
HP ProBook 5330m Notebook PC
HP ProBook 6360b Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6555b Notebook PC
HP ProBook 6560b Notebook PC
HP ProBook 6565b Notebook PC
HP ProBook 6570b Notebook PC
HP ZBook 15 G2 Mobile Workstation
HP ZBook 15 G3 Mobile Workstation
HP ZBook 15u G3 Mobile Workstation
HP ZBook 15 Mobile Workstation
HP ZBook 17 Mobile Workstation
HP ZBook 17 G3 Mobile Workstation
HP ZBook Studio G3 Mobile Workstation

Operating Systems:

Microsoft Windows 7 Professional (32-bit)
Microsoft Windows 7 Professional (64-bit)

RESOLUCIÓN

This Function is by design. WOL works correctly when the WOL requirements are enabled and the computer is shutdown properly.

WOL has two requirements that must be in place in order for it to work properly.

Enable the three Network Adapter power management options.
The computer must be shut down properly.

Follow the steps to enable the Network Adapter power management functions and ensure the computer is shut down properly.

Open Device Manager.
Select Network Adapters.
Right-click the Network Adapter, and then select Properties.
In Network Properties, select the Power Management tab.
Check Allow this computer to turn off this device to save power.
Check Allow this device to wake the computer.
Check Only allow a magic packet to wake the computer.
Select OK to close Network Properties.
Close Device Manager.
Shutdown the computer properly.

Hardware platforms affected : HP Elite x2 1011 G1, HP EliteBook 2170p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G3 Base Model Tablet, HP ElitePad 900 G1 Tablet, HP Folio 13-2000 Notebook PC, HP ProBook 4230s Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA04955641

HP Inc. no se hace responsable de los errores técnicos o editoriales ni de las omisiones del presente documento. Esta información se ha proporcionado "tal cual", sin ningún tipo de garantía. En la medida en que lo permita la ley, ni HP ni sus filiales, subcontratistas o proveedores serán responsables de los daños resultantes, cuantificables o indirectos, incluidos costes por tiempo de inactividad, beneficios perdidos, daños relacionados con la adquisición o la sustitución de productos o servicios, o daños provocados por la pérdida de datos o la restauración de software. La información de este documento está sujeta a cambios sin previo aviso. HP Inc. y los nombres de productos de HP citados en este documento son marcas comerciales de HP en Estados Unidos y otros países. El resto de nombres de compañías y productos mencionados en este documento son marcas comerciales de sus respectivos propietarios.

COMUNICACIÓN DE SOPORTE- CUSTOMER ADVISORY

HP EliteBook, ProBook and Zbook Notebook PCs - Wake On LAN Function Does Not Work

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