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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c02962747

Versión: 1

Portátiles HP: los puertos USB 3.0 dejan de responder después de utilizar ATI Catalyst Install Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 10-Aug-2011

Última actualización : 22-Aug-2011

DESCRIPTION
Los puertos USB 3.0 del portátil dejan de responder después de utilizar el método de desinstalación Rápida en ATI Catalyst Install Manager para eliminar controladores AMD/ATI y componentes del sistema operativo Microsoft Windows.

ÁMBITO
Portátil HP ProBook 4435s
Portátil HP ProBook 4535s
RESOLUCIÓN
Al eliminar controladores AMD del sistema operativo Windows, hay dos métodos disponibles en ATI Catalyst Install Manager:
  • El método de desinstalación Rápida elimina todos los componentes AMD/ATI de forma predeterminada, incluyendo ciertos controladores USB 3.0.
  • El método Personalizada permite seleccionar los componentes específicos que se deben quitar del sistema operativo. El método Personalizada permite conservar los controladores USB 3.0, que son esenciales para que los puertos USB 3.0 del portátil funcionen.
Si ATI Catalyst Install Manager ha eliminado los controladores USB 3.0, podrán restaurarse volviendo a descargar los controladores USB 3.0 AMD con HP Softpaq Download Manager e instalándolos de nuevo.
Para obtener más información sobre el uso de HP Softpaq Download Manager, consulte la página Web correspondiente.

Hardware platforms affected : HP ProBook 4435s Notebook PC, HP ProBook 4535s Notebook PC

Sistemas operativos afectados : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product)

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA02939529

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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