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HP Designjet 4000 Printer Series - Troubleshooting Paper Jams and Paper Feed Issues

Paper cannot be loaded successfully

  • The paper may be loaded at an angle (skewed). Check that the right-hand edge of the paper is aligned with the half-circle on the right-hand side of the platen and, particularly in the case of sheet paper, that the leading edge is aligned with the metal bar in the platen.
  • The paper may be crumpled or warped, or may have irregular edges.
Rolls
  • If the paper gets stuck in the paper path, it may be that the leading edge of the paper is not straight or clean, and needs to be trimmed. Cut the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
  • Check that the spindle is correctly inserted. The blue spindle lever on the right should be in the horizontal position.
  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
  • Check that the paper is wound tightly on the roll.
Sheets
  • Check that the leading edge of the sheet is aligned with the cutter channel in the platen.
  • Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
Here is a list of front panel messages related to paper loading, with the suggested corrective action.
Front panel message
Suggested action
Right edge of roll too far from load line
The roll has not been loaded correctly, the right-hand edge was not aligned with the half–circle on the platen. Press the "Select" key to try to load the roll again.
Right edge of sheet too far from load line
The sheet has not been loaded correctly, the right-hand edge was not aligned with the half-circle on the platen. Press the Select key to try to load the sheet again.
Right edge not found
The printer cannot locate the right-hand edge of the paper, the paper may be badly positioned. Press the Select key and try to load the roll again.
Sheet edge not found
The printer cannot locate the edges of the paper, the paper may be badly positioned. Press the Select key and try to reload the sheet.
Paper not found
During the paper load process the printer did not detect any paper. Press the Select key to retry.
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Press the Select key to try to load the paper again.
Paper too small
. During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process. See “Tell me about functional specifications” on page 225.
Minimum paper sizes:
  • Width - 11 in (279 mm)
  • Length - 16.5 in (420 mm)
Paper too big
During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded properly. Press the Cancel key to stop the load process.
Maximum paper sizes:
  • Width - 42 in (1.066 m)
  • Length - 60 in (1.5 m) for sheet and 300 ft (90 m) for roll
Sheet too long
During the load process the printer has detected that the sheet is too long to be loaded properly. Make sure that the printer expects sheet and not roll. Press the Select key to try to load the paper again.
Maximum sheet length:
  • Length - 60 in (1.5 m) for sheet
Lever lifted
During the load process the blue paper load lever was lifted. This prevents the printer from loading the paper. Press the Select key to load the paper again.

Paper jam (paper stuck in the printer)

When a paper jam occurs, the printer's front panel will display the Possible paper jam message, with one of two error codes:
  • 81:01 - indicates that paper cannot advance into the printer
  • 86:01 - indicates that the printhead carriage cannot move from side to side
    Figura : Example 81:01 error message
Check printhead path
  1. Turn off the printer using the power switch on the back of the printer.
    Figura : Rear power switch
  2. Open the printer window.
  3. Try to move the printhead carriage out of the way.
    Figura : Manually moving carriage
  4. Lift the paper load lever as far up as it will go.
    Figura : Paper load lever
  5. Carefully remove any of the jammed paper that can be lifted up and out from the top of the printer.
    Figura : Removing paper from top
  6. Carefully pull the rest of the roll or sheet down and out of the printer.
  7. Turn the printer on.
  8. Reload the roll, or load a new sheet.
  9. If there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer.
  10. If you find that you have print quality problems after a paper jam, try realigning the printheads.
Check paper path
  • This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core; which will allow for feeded the paper through the printer, and loading a new roll.
  • Otherwise, follow the procedure described above, under Check printhead path.

Prints do not stack properly in the bin

  • Lift up the three loop stoppers when printing small sheets.
  • Paper often tends to curl near the end of a roll, which can cause stacking problems. Load a new roll, or remove prints manually as they are completed.
  • If mixing prints or nesting sets of several different sizes, stacking problems may occurs because of the different sizes of paper in the bin.

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