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HP Deskjet 3050, F4400, and F4500 All-in-One Printer Series - Printed Text or Image Is Skewed or Crooked

Issue

The product is working, but printouts look skewed or crooked.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Make sure that paper is loaded correctly

If you already loaded paper, make sure it is correctly loaded according to the following steps.
  1. Pull out the paper tray extender.
    Figura : Pull out the paper tray extender
    Pull out the paper tray extender
  2. Pull out the paper stop at the end of the paper tray extender.
    Figura : Pull out the paper stop
    Pull out the paper stop
  3. Slide the paper-width guide to its outermost position.
    Figura : Slide the paper-width guide to its outermost position
    Slide the paper-width guide to its outermost position
  4. Load a stack of plain white paper into the paper tray with the short edge forward and print side down. Push the paper forward until it stops.
    Figura : Load paper
    Load paper
  5. Adjust the paper-width guide so it rests against the stack of paper.
    Figura : Adjust the paper-width guide
    Adjust the paper-width guide
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Make sure only one type of paper is loaded

  1. Remove the paper from the input tray.
  2. Stack the paper against a flat surface to make sure it is all the same size and same type. Remove any sheets of paper that are a different size or different type.
  3. Make sure that the paper is not bent, curled, wrinkled, or torn.
  4. Reload the paper into the paper tray, and then try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Make sure that the HP All-in-One is within skew tolerance

Follow these steps to determine if the product is within skew tolerance.

Step one: Print an extended self-test report

  1. Make sure you have plain white, letter-size paper loaded in the input tray.
  2. Press and hold the Power button () and the Cancel button () for 10 seconds. The extended self-test report prints.
    Figura : Example extended self-test report
    Illustration of the extended self-test report

Step two: Check whether the HP All-in-One is within skew tolerance

  1. Examine the extended self-test report and note the single vertical line at the top of the page, the two vertical lines at the bottom of the page, and the horizontal line across the center of the page.
      Figura : Skew-tolerance lines on the extended self-test report
      Illustration of the extended self-test report with skew tolerance lines indicated
    1. One vertical line at the top of the page
    2. Two vertical lines at the bottom of the page
    3. Horizontal line across the center of the page
  2. Fold the extended self-test report in half on the horizontal line with the printed side facing inward. Carefully align the left edge of the paper to make the fold even.
    Figura : Fold the extended self-test report in half
    Illustration of folding the extended self-test report
  3. Examine the end of the folded paper that contains the vertical lines. You should be able to see the single and double lines through the paper. The single line from the top of the page falls directly above the left line from the bottom of the page if the product is within skew tolerance.
      Figura : Examine the folder paper to check skew tolerance
      Illustration of folded extended self-test report to demonstrate skew tolerance
    1. Example of appropriate skew tolerance
    2. Example of poor skew tolerance
    • If the single vertical line falls anywhere besides directly above the left line from the bottom of the page, continue to the next step to clean the rollers.
    • If the single vertical line falls directly above the left line from the bottom of the page, the print mechanism is functioning correctly.

Step three: Clean the paper rollers

  1. Gather the following materials:
    • A soft, clean, lint-free cloth
    • Purified or distilled water
  2. Press the power button () to turn off the product.
  3. Unplug the power cord from the electrical outlet.
  4. Remove the rear access door.
    Figura : Remove the rear access door
    Illustration of removing the rear access door
  5. Dip a soft, lint-free cloth into the purified or distilled water, and then squeeze any excess water from it.
  6. Use the cloth to wipe the rubber rollers to remove any debris or buildup.
  7. Insert the rear access door, and make sure that it attaches firmly.
    Figura : Insert the rear access door
    Illustration of inserting the rear access door.
  8. Plug the power cord into the electrical outlet.
  9. Press the power button () to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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