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HP Color LaserJet M552, M553, M554, M555, MFP M577, MFP M578, Managed E55040, and Managed MFP E57540 - Removal and replacement: Toner cartridges

This document provides the procedures to remove and replace the toner cartridges.

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

CAUTION:

To prevent damage to a toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

If toner gets on the skin or clothing, wipe it off with dry tissue paper and wash in cold water. Hot water sets toner and it might be difficult, or impossible, to remove.

Use the table below to identify the correct part number for your printer, and then go to https://parts.hp.com/hpparts to order the part.

Part information

Part number

Part description

CF360-67901 CF360-67903

CF360-67902 CF360-67904

Standard-capacity replacement black toner cartridge with instruction guide

High-capacity replacement black toner cartridge with instruction guide

Note:

M552/M553/M577 Enterprise and managed only.

CF361-67901 CF361-67903

CF361-67902 CF361-67904

Standard-capacity replacement cyan cartridge with instruction guide

High-capacity replacement cyan toner cartridge with instruction guide

Note:

M552/M553/M577 Enterprise and managed only.

CF362-67901 CF362-67903

CF362-67902 CF362-67904

Standard-capacity replacement yellow toner cartridge with instruction guide

High-capacity replacement yellow toner cartridge with instruction guide

Note:

M552/M553/M577 Enterprise and managed only.

CF363-67901 CF363-67903

CF363-67902 CF363-67904

Note:

M552/M553/M577 Enterprise and managed only.

W9060–67901

SVC Cartridge LJ Black Managed Toner

Note:

E55040 and E57540 only.

W9061–67901

SVC Cartridge LJ Cyan Managed Toner

Note:

E55040 and E57540 only.

W9062–67901

SVC Cartridge LJ Yellow Managed Toner

Note:

E55040 and E57540 only.

W9063–67901

SVC Cartridge LJ Magenta Managed Toner

Note:

E55040 and E57540 only.

7ZU81-67905 7ZU81-67913

7ZU81-67909 7ZU81-67917

SVC Cartridge-212A Black LaserJet Toner

SVC Cartridge-212X Black LaserJet Toner

Note:

M554/M555/M578 only.

7ZU81-67906 7ZU81-67914

7ZU81-67910 7ZU81-67918

SVC Cartridge-212A Cyan LaserJet Toner

SVC Cartridge-212X Cyan LaserJet Toner

Note:

M554/M555/M578 only.

7ZU81-67907 7ZU81-67915

7ZU81-67911 7ZU81-67919

SVC Cartridge-212A Yellow LaserJet Toner

SVC Cartridge-212X Yellow LaserJet Toner

Note:

M554/M555/M578 only.

7ZU81-67908 7ZU81-67916

7ZU81-67912 7ZU81-67920

SVC Cartridge-212A Magenta LaserJet Toner

SVC Cartridge-212X Magenta LaserJet Toner

Note:

M554/M555/M578 only.

Required tools

  • #2 Phillips screwdriver with a magnetic tip and a 152 mm 6 in shaft length

After performing service

No special tools are required to remove or install this assembly.

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Print any pages necessary to make sure the printer is functioning correctly.

The procedures in this section are for printers with FutureSmart 4 (FS4) or later firmware installed. For printers with FS3 firmware installed, go to the HP WISE web site and search for HP Color LaserJet Enterprise M552, M553 - Control-panel menus (c04574398) or HP Color LaserJet Enterprise MFP M577 - Control-panel menus (c04796059) for more information.

  1. From the Home screen on the printer control panel, open the Support Tools menu.

  2. Open the following menus:

    • Troubleshooting

    • Print Quality Pages

    • Color Band Test

  3. Select the Print or OK button to print the pages.

Remove the toner cartridges

Follow these steps to replace a toner cartridge.

  1. Open the front door.

    Open the front door

    Open the front door

  2. Grasp the handle of the used toner cartridge and pull out to remove it.

    Remove the toner cartridge

    Remove the toner cartridge

Unpack the replacement assembly

Follow these steps to unpack a toner cartridge.

  1. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge.

    Unpack the toner cartridge

    Unpack the toner cartridge

  2. Pack the used toner cartridge into the box that the new cartridge came in, or use a large cardboard box and fill it with several cartridges that you need to recycle. See the enclosed recycling guide for information about recycling.

    In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.

    Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

    Recycle the used cartridge

    Recycle the used cartridge

Install the toner cartridges

Follow these steps to replace a toner cartridge.

  1. Hold both ends of the toner cartridge and rock it 5-6 times.

    Rock the toner cartridge

    Rock the toner cartridge

  2. Remove the protective shield from the toner cartridge.

    Remove the protective shield

    Remove the protective shield

  3. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other. Align the toner cartridge with its slot on the shelf, and then insert the toner cartridge into the product.

    CAUTION:

    Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects.

    Install the toner cartridge

    Install the toner cartridge

  4. Close the front door.

    Close the front door

    Close the front door

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