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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c06114708

Versión: 1

Equipos HP - Windows no se activa automáticamente en algunos equipos

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 16-Aug-2018

Última actualización : 08-Oct-2018

DESCRIPTION
Windows no se activa automáticamente.
Después de iniciar el equipo por primera vez, Windows debería activarse automáticamente (siempre y cuando exista una conexión a internet). Sin embargo, en los equipos de la lista de productos afectados, tal vez no se active. En este caso, Windows le notificará que no se activa después de algún período de tiempo y, al verificar la configuración ( Configuración > Actualización y seguridad > Activación), descubrirá que no está activado y se muestra el botón de Solución de problemas.

ÁMBITO
La información incluida en este documento hace referencia a:
Equipos:
  • PC Microtorre HP 200 G1
  • PC Microtorre HP 280 G3
  • PC microtorre HP 280 G3 PCI
  • PC microtorre HP 280 Pro G3
  • PC microtorre HP 282 Pro G3
  • PC microtorre HP 288 Pro G3
  • PC Microtorre HP 290 G1
  • Notebook HP 340 G4
  • Notebook HP 346 G4
  • Notebook HP 348 G4
  • PC HP Collaboration G3
  • Desktop microtorre para uso empresarial HP Pro
  • Tablet HP Elite x2 1013 G3
  • Tablet HP Elite x2 1013 G3 con teclado
  • Desktop Mini HP EliteDesk 705 35W G4
  • Desktop Mini HP EliteDesk 705 65W G4
  • Desktop Mini HP EliteDesk 705 G3
  • PC microtorre HP EliteDesk 705 G3
  • PC HP EliteDesk 705 G3 con factor de forma reducido
  • PC microtorre HP EliteDesk 705 G4
  • PC HP EliteDesk 705 G4 con factor de forma reducido
  • Estación de trabajo HP EliteDesk edición 705 G4
  • Desktop Mini HP EliteDesk 800 35W G3
  • Desktop Mini HP EliteDesk 800 65W G3
  • PC HP EliteDesk 800 G3 con factor de forma reducido
  • PC torre HP EliteDesk 800 G3
  • PC torre HP EliteDesk 880 G3
  • HP EliteOne 800 G4 de 23,8 pulgadas, edición Healthcare All-in-One
  • PC HP EliteOne 800 G4 All-in-One no táctil de 23,8 pulgadas
  • PC HP EliteOne 800 G4 All-in-One no táctil GPU de 23,8 pulgadas
  • PC HP EliteOne 800 G4 All-in-One táctil de 23,8 pulgadas
  • PC HP EliteOne 800 G4 All-in-One táctil GPU de 23,8 pulgadas
  • HP Omni 100
  • Desktop mini HP ProDesk 400 G3
  • Microtorre HP ProDesk 400 G4
  • PC HP ProDesk 400 G4 con factor de forma reducido
  • PC HP ProDesk 400 G5 con factor de forma reducido
  • Microtorre HP ProDesk 480 G4
  • Desktop mini HP ProDesk 600 G3
  • Microtorre HP ProDesk 600 G3
  • PC microtorre HP ProDesk 600 G3 (con ranura PCI)
  • Microtorre HP ProDesk 680 G3
  • PC HP ProOne 400 G3 All-in-One no táctil de 20 pulgadas
  • PC All-in-One HP ProOne 400 G3 de 20 pulgadas con pantalla táctil
  • Equipo HP ProOne 400 G4 no táctil All-in-One de uso empresarial de 20 pulgadas
  • Equipo HP ProOne 400 G4 no táctil All-in-One de uso empresarial de 23,8 pulgadas
  • PC HP ProOne 460 G3 All-in-One no táctil de 20 pulgadas
  • PC HP ProOne 480 G3 All-in-One no táctil de 20 pulgadas
  • PC HP ProOne 600 G3 All-in-One no táctil de 21,5 pulgadas
  • Equipo HP ProOne 600 G4 no táctil All-in-One de uso empresarial de 21,5 pulgadas
  • Equipo HP ProOne 600 G4 táctil All-in-One de uso empresarial de 21,5 pulgadas
  • HP Spectre x360 - 15
  • Estación de trabajo HP Z4 G4
  • Estación de trabajo HP Z6 G4
  • Estación de trabajo HP Z8 G4
  • PC microtorre HP Zhan 86 Pro G1 Microtower PC
  • Equipo HP Zhan60 G1 FHD no táctil GPU All-in-One de uso empresarial de 21,5 pulgadas
  • Equipo HP Zhan60 G1 FHD no táctil GPU All-in-One de uso empresarial de 23,8 pulgadas
Sistemas operativos:
  • Microsoft Windows 10 RS4 (Versión 1803)
RESOLUCIÓN
Solucione el problema mediante la activación manual de Windows:
  1. Haga clic en Inicio > Configuración > Actualización y Seguridad.
  2. Haga clic en Activación
  3. Compruebe el estado de la Activación. Si Windows no está activado, haga clic en Solucionar problemas y siga las instrucciones en pantalla para completar la activación.

Solucione el problema instalando la revisión de Microsoft KB4284848. Una vez instalada, Windows se activará automáticamente (si no está activado).

Hardware platforms affected : HP 200 G1 Microtower PC, HP 250 G6 Notebook PC, HP 255 G6 Notebook PC, HP 256 G6 Notebook PC, HP 258 G6 Notebook PC, HP 280 G3 Microtower PC, HP 280 G3 Microtower PC (ENERGY STAR), HP 280 G3 PCI Microtower PC, HP 280 Pro G3 Microtower PC, HP 282 Pro G3 Microtower PC, HP 288 Pro G3 Microtower PC, HP 290 G1 Microtower PC, HP 290 G1 Microtower PC (ENERGY STAR), HP 340 G4 Notebook PC, HP 346 G4 Notebook PC, HP 348 G4 Notebook PC, HP Collaboration PC G3, HP Desktop Pro Microtower Business PC, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Omni 100-5000fr Desktop PC, HP Omni 100-5000z CTO Desktop PC, HP Omni 100-5005la Desktop PC, HP Omni 100-5010br Desktop PC, HP Omni 100-5010ch Desktop PC, HP Omni 100-5010cs Desktop PC, HP Omni 100-5010de Desktop PC, HP Omni 100-5010gr Desktop PC, HP Omni 100-5010it Desktop PC, HP Omni 100-5010la Desktop PC, HP Omni 100-5010me Desktop PC, HP Omni 100-5010pl Desktop PC, HP Omni 100-5010uk Desktop PC, HP Omni 100-5011cx Desktop PC, HP Omni 100-5015la Desktop PC, HP Omni 100-5015nl Desktop PC, HP Omni 100-5018cx Desktop PC, HP Omni 100-5018hk Desktop PC, HP Omni 100-5020a Desktop PC, HP Omni 100-5020br Desktop PC, HP Omni 100-5020fr Desktop PC, HP Omni 100-5030sc Desktop PC, HP Omni 100-5030uk Desktop PC, HP Omni 100-5031cn Desktop PC, HP Omni 100-5033cx Desktop PC, HP Omni 100-5037cx Desktop PC, HP Omni 100-5038cn Desktop PC, HP Omni 100-5038hk Desktop PC, HP Omni 100-5050 Desktop PC, HP Omni 100-5052 Desktop PC, HP Omni 100-5058cn Desktop PC, HP Omni 100-5070d Desktop PC, HP Omni 100-5100ch Desktop PC, HP Omni 100-5100cs Desktop PC, HP Omni 100-5100es Desktop PC, HP Omni 100-5100fr Desktop PC, HP Omni 100-5100gr Desktop PC, HP Omni 100-5100in Desktop PC, HP Omni 100-5100it Desktop PC, HP Omni 100-5100ru Desktop PC, HP Omni 100-5100sc Desktop PC, HP Omni 100-5100z CTO Desktop PC, HP Omni 100-5105br Desktop PC, HP Omni 100-5105la Desktop PC, HP Omni 100-5106la Desktop PC, HP Omni 100-5110br Desktop PC, HP Omni 100-5110hu Desktop PC, HP Omni 100-5110la Desktop PC, HP Omni 100-5110ru Desktop PC, HP Omni 100-5110uk Desktop PC, HP Omni 100-5111cx Desktop PC, HP Omni 100-5111la Desktop PC, HP Omni 100-5112cx Desktop PC, HP Omni 100-5113cx Desktop PC, HP Omni 100-5115cx Desktop PC, HP Omni 100-5115la Desktop PC, HP Omni 100-5115nl Desktop PC, HP Omni 100-5116la Desktop PC, HP Omni 100-5118cx Desktop PC, HP Omni 100-5118d Desktop PC, HP Omni 100-5118hk Desktop PC, HP Omni 100-5119cx Desktop PC, HP Omni 100-5120a Desktop PC, HP Omni 100-5120br Desktop PC, HP Omni 100-5120jp Desktop PC, HP Omni 100-5120ru Desktop PC, HP Omni 100-5126cn Desktop PC, HP Omni 100-5128cn Desktop PC, HP Omni 100-5130jp Desktop PC, HP Omni 100-5130ru Desktop PC, HP Omni 100-5130uk Desktop PC, HP Omni 100-5131cn Desktop PC, HP Omni 100-5131cx Desktop PC, HP Omni 100-5132cn Desktop PC, HP Omni 100-5133tw Desktop PC, HP Omni 100-5138cn Desktop PC, HP Omni 100-5138cx Desktop PC, HP Omni 100-5138hk Desktop PC, HP Omni 100-5139cn Desktop PC, HP Omni 100-5139cx Desktop PC, HP Omni 100-5151 Desktop PC, HP Omni 100-5152 Desktop PC, HP Omni 100-5154 Desktop PC, HP Omni 100-5155 Desktop PC, HP Omni 100-5157 Desktop PC, HP Omni 100-5158 Desktop PC, HP Omni 100-5158cn Desktop PC, HP Omni 100-5160l Desktop PC, HP Omni 100-5200z CTO Desktop PC, HP Omni 100-5205la Desktop PC, HP Omni 100-5206la Desktop PC, HP Omni 100-5210jp Desktop PC, HP Omni 100-5210la Desktop PC, HP Omni 100-5211la Desktop PC, HP Omni 100-5212la Desktop PC, HP Omni 100-5215la Desktop PC, HP Omni 100-5216la Desktop PC, HP Omni 100-5216lat Desktop PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC Bundle, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP Spectre x360 - 15-ap000na (ENERGY STAR), HP Spectre x360 - 15-ap000nf (ENERGY STAR), HP Spectre x360 - 15-ap000nx (ENERGY STAR), HP Spectre x360 - 15-ap001nf (ENERGY STAR), HP Spectre x360 - 15-ap001nx (ENERGY STAR), HP Spectre x360 - 15-ap002nf (ENERGY STAR), HP Spectre x360 - 15-ap002ng (ENERGY STAR), HP Spectre x360 - 15-ap003nf (ENERGY STAR), HP Spectre x360 - 15-ap003ng, HP Spectre x360 - 15-ap004na (ENERGY STAR), HP Spectre x360 - 15-ap004nf (ENERGY STAR), HP Spectre x360 - 15-ap004ng, HP Spectre x360 - 15-ap005na (ENERGY STAR), HP Spectre x360 - 15-ap005nf (ENERGY STAR), HP Spectre x360 - 15-ap006ng (ENERGY STAR), HP Spectre x360 - 15-ap007na (ENERGY STAR), HP Spectre x360 - 15-ap007nd (ENERGY STAR), HP Spectre x360 - 15-ap010ca (ENERGY STAR), HP Spectre x360 - 15-ap010na (ENERGY STAR), HP Spectre x360 - 15-ap011dx (ENERGY STAR), HP Spectre x360 - 15-ap012dx (ENERGY STAR), HP Spectre x360 - 15-ap012na, HP Spectre x360 - 15-ap018ca (ENERGY STAR), HP Spectre x360 - 15-ap052nr (ENERGY STAR), HP Spectre x360 - 15-ap062nr (ENERGY STAR), HP Spectre x360 - 15-ap063nr, HP Spectre x360 - 15-ap070nz, HP Spectre x360 - 15-ap090nz, HP Spectre x360 - 15t-ap000 CTO (ENERGY STAR), HP Spectre x360 - 15t-ap100 CTO (ENERGY STAR), HP Z4 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation Bundle, HP Z8 G4 Workstation, HP Z8 G4 Workstation, HP Zhan 86 Pro G1 Microtower PC, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC, HP Zhan60 G1 23.8-inch FHD Non-Touch GPU All-in-One Business PC

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06111254

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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