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HP LaserJet Pro, Ultra Printers - Fixing Poor Print Quality

This document is for HP LaserJet Pro MFP M130a, M130nw, M130fn, M130fw, M132a, M132nw, M132fn, M132fp, M132fw, M132snw, M227d, M227fdn, M227fdw, M227sdn, LaserJet Ultra MFP M134a, M134fn, M230sdn, and M230fdw printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.
  • Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step

Step 3: Check the EconoMode setting

EconoMode is an option for printing that uses less toner. However, using EconoMode can reduce print quality.
If the entire page is too dark or too light, the EconoMode setting might be enabled. HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, replace the toner cartridge.
If the issue persists, continue to the next step.

Step 4: Check the print settings

Sometimes the print settings can affect the print quality. Select your operating system, and then check the print settings to make sure that they are appropriate for your print job.

Step 5: Check the toner level

Select your printer control panel display type, and then follow the steps to check your printer's toner level.
The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.
  • If the toner cartridge is not low on toner, you do not need to replace it yet. Skip to the step to print a cleaning page.
  • If the toner cartridge is low on toner, continue to the next step to replace it.

Step 6: Replace a low or empty toner cartridge

Select your printer model for instructions to replace the toner cartridge.
Print another page. If replacing a low or empty toner cartridge resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next step.

Step 8: Inspect the toner cartridge and imaging drum

Check the toner cartridge and imaging drum for damage.

Step 9: Replace the imaging drum

Replace the imaging drum if you found visible damage.

Step 10: Replace the toner cartridge

Even if the toner cartridge is not low on toner, follow the steps in this document to replace it with a new, genuine HP toner cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Step 11: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Keep a print sample that shows the problem. If the printer, imaging drum, or toner cartridges are replaced under warranty, the support agent might request the print sample.