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SUPPORT COMMUNICATION- INSTRUCCIONES PARA USUARIOS

ID de documento: c05143023

Versión: 1

Asesoramiento: Notebooks HP EliteBook y ProBook - No se puede grabar disco con la opción "Grabar en disco" de Windows Explorer en Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 18-May-2016

Última actualización : 18-May-2016

DESCRIPTION
El siguiente mensaje aparece después de seleccionar Compartir > Grabar en disco en una carpeta o archivo en una ventana del explorador de Windows:
Windows no puede leer el disco en la unidad X:\ (NOTA: la letra de la unidad real varía)
Asegúrese de que el disco utilice un formato que Windows reconozca. Si el disco no está formateado, necesita formatearlo antes de usarlo.
Tras cerrar el cuadro de diálogo no sucede nada más y no se completa la operación.

ÁMBITO
La información incluida en este documento hace referencia a:
Equipos:
  • HP Elite x2 1011 G1
  • HP Elite x2 1012 G1
  • Notebook HP EliteBook 1040 G3
  • Notebook HP EliteBook 2570p
  • Notebook HP EliteBook 725 G2
  • Notebook HP EliteBook 725 G3
  • Notebook HP EliteBook 740 G1
  • Notebook HP EliteBook 740 G2
  • Notebook HP EliteBook 740 G2 (ENERGY STAR)
  • Notebook HP EliteBook 745 G2
  • Notebook HP EliteBook 745 G3
  • Notebook HP EliteBook 750 G1
  • Notebook HP EliteBook 750 G2
  • Notebook HP EliteBook 755 G2
  • Notebook HP EliteBook 755 G2
  • Notebook HP EliteBook 755 G3
  • Notebook HP EliteBook 820 G1
  • Notebook HP EliteBook 820 G2
  • Notebook HP EliteBook 820 G3
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G2
  • Notebook HP EliteBook 840 G2
  • Notebook HP EliteBook 840 G3
  • Notebook HP EliteBook 8470p
  • Notebook HP EliteBook 850 G1
  • Notebook HP EliteBook 850 G2
  • Notebook HP EliteBook 850 G3
  • Notebook HP EliteBook 8570p
  • Notebook HP EliteBook Folio 1020 G1
  • Notebook HP EliteBook Folio 1020 G1 Edición Especial
  • Notebook HP EliteBook Folio 1040 G1
  • Notebook HP EliteBook Folio 1040 G1
  • Notebook HP EliteBook Folio 1040 G2
  • Notebook HP EliteBook Folio 9470m
  • Ultrabook HP EliteBook Folio 9470m
  • Notebook HP EliteBook Folio 9480m
  • Notebook HP EliteBook Folio G1
  • Tablet convertible HP EliteBook Revolve 810 G1
  • Tablet HP EliteBook Revolve 810 G2
  • Tablet HP Pro 10 EE G1
  • Tablet HP Pro 608 G1
  • HP ProBook 11 EE G1
  • HP ProBook 11 EE G2
  • Notebook HP ProBook 430 G1
  • Notebook HP ProBook 430 G2
  • Notebook HP ProBook 4340s
  • Notebook HP ProBook 4341s
  • Notebook HP ProBook 440 G1
  • Notebook HP ProBook 440 G2
  • Notebook HP ProBook 440 G2
  • Notebook HP ProBook 4440s
  • Notebook HP ProBook 4441s
  • Notebook HP ProBook 4445s
  • Notebook HP ProBook 4446s
  • Notebook HP ProBook 445 G1
  • Notebook HP ProBook 445 G1
  • Notebook HP ProBook 445 G2
  • Notebook HP ProBook 445 G2
  • Notebook HP ProBook 450 G0
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G2
  • Notebook HP ProBook 450 G2
  • Notebook HP ProBook 450 G3
  • Notebook HP ProBook 4540s
  • Notebook HP ProBook 4545s
  • Notebook HP ProBook 4545s
  • Notebook HP ProBook 455 G1
  • Notebook HP ProBook 455 G2
  • Notebook HP ProBook 455 G3
  • Notebook HP ProBook 470 G0
  • Notebook HP ProBook 470 G1
  • Notebook HP ProBook 470 G2
  • Notebook HP ProBook 470 G2
  • Notebook HP ProBook 470 G3
  • Notebook HP ProBook 4740s
  • Notebook HP ProBook 640 G1
  • Notebook HP ProBook 640 G2
  • Notebook HP ProBook 645 G1
  • Notebook HP ProBook 645 G2
  • Notebook HP ProBook 6470b
  • Notebook HP ProBook 6475b
  • Notebook HP ProBook 650 G1
  • Notebook HP ProBook 650 G1
  • Notebook HP ProBook 650 G2
  • Notebook HP ProBook 655 G1
  • Notebook HP ProBook 655 G1
  • Notebook HP ProBook 655 G2
  • Notebook HP ProBook 6570b
Sistemas operativos:
  • Microsoft Windows 10
RESOLUCIÓN
Resuelva el problema como se muestra a continuación:
  1. Haga clic derecho en la unidad óptica que contiene los medios.
  2. Seleccione Grabar en disco.
  3. Siga las instrucciones en pantalla para seleccionar los archivos que desee y grabar el disco.

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR), HP Pro Tablet 10 EE G1, HP Pro Tablet 608 G1, HP ProBook 11 EE G1, HP ProBook 11 EE G2, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 6570b Notebook PC

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA05098577

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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