Welcome to wireless printing support

You were successfully printing via Wi-Fi, but then print jobs started failing. The printer no longer works and you do not know why. This page will help you troubleshoot to find and fix whatever is keeping you from printing via Wi-Fi.

How to set up a wireless printer

The setup steps are different for each printer.

The Printer Setup page lets you select your printer to get specific setup instructions.

How to configure wireless after changing router or ISP

When you change router or Internet Service Provider (ISP), you must reconfigure network settings such as the network name and password. You must also reconfigure the printer with these new settings.

You need the network name and network password to reconfigure the printer. If you don't know them follow these instructions.

This video explains how to view the password from any Windows computer connected to your network.

Connect a printer with a touchscreen control panel

The first step is to delete the current printer driver. Click Start > and search for Printers & Scanners. Select your printer and click Remove.

Follow the steps in this video if your printer has a touchscreen control panel.

If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Connect a printer that does not have a touchscreen control panel with HP Smart

The first step is to delete the current printer driver. Click Start > and search for Printers & Scanners. Select your printer and click Remove.

You now need to restore the printer's default network settings, then use HP Smart to configure the printer.

  1. Visit the HP Product Selector page and select your printer.

  2. When you're on the produt page, click on the Manuals tab and open the user guide.

  3. Follow the instructions in the user guide to reset the printer's network settings to default.

  4. Next use HP Smart to setup the printer.

    1. Go to 123.hp.com and follow the instructions to download and install HP Smart.

    2. Open HP Smart and follow the instructions to configure your printer.

Connect a printer that does not have a touchscreen control panel with WPS

WPS (WiFi Protected Setup) lets you add devices to your network without knowing the password or other details. If your router has a WPS button you can connect a printer very simply. The router needs to be accessible and fairly close to the printer.

If you're still having problems connecting your printer

The HP Support Communities may have information, or you can ask the experts directly.

Printing with Wi-Fi Direct or Wireless Direct

Wi-Fi Direct and HP wireless direct both provide direct wireless connections between your printer and a mobile device or computer without a router.

Setting up Wi-Fi direct

There are two steps: setup the printer and install the driver, then connect to the printer via Wi-Fi

  1. Follow the instructions in this video to set up the printer for Wi-Fi Direct and install the driver.

  2. When you have done this, connect your computer's Wi-Fi to the printer by clicking on the Wi-Fi icon in the system notification area and selecting the printer name.

More information

The following resources have more information.

Fix printer issues after updating Windows 10

Follow these instructions to fix the most common problems if you can't print after upgrading Windows 10.

  1. Make sure you have restarted Windows at least once. To Restart, click on Start and select Restart. We recommend restarting twice to ensure all updates are fully installed.

  2. If you still can't print, download and run the Print and Scan Doctor to detect and fix issues.

    Print and Scan Doctor
  3. If you still can't print, check your drivers are up-to-date.

Checking for updates

The video explains the steps to check your drivers are up to date, or you can follow the simple instructions below.

Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.

  • If Windows Update says your device is up to date, you have all the updates that are currently available.

  • If Windows Update says your device is not up to date, then follow the instructions to update your drivers.

Installing specific drivers

If you're looking for a specific driver, visit the Software Download Page to select your product and download the latest driver.

If you still can't print

This video explains the next steps if you still can't print

The Windows 10 Printing Center contains information on checking your printer is compatible and further steps.

If you're still having problems, the HP Support Communities may have information, or you can ask the experts directly.

How to find your password

Your password may be on a label under your router or in the documentation that came with it. You may also have written it down somewhere. Check these places first.

This video explains how to view the password from any Windows computer connected to your network.

If you still can't find your password the HP Support Communities may have information, or you can ask the experts directly.

How to change from a USB to a wireless connection

If you initially set up your printer with a USB cable connection to the computer using the full feature HP driver or the HP Smart app, you can convert to a wireless network connection at any time.

This video explains the basic steps for changing a USB connection to a wireless connection.

The process is not complicated, but it's important to follow the order exactly. It's very important to leave the USB cable connected until you are prompted to disconnect it.

HP Printers - Changing from a USB to a Wireless Connection has more information, and instructions for Mac.

The HP Support Communities may have information, or you can ask the experts directly.

How to find your WPS PIN

The WPS PIN is a unique 8-digit number generated by your HP printer to secure communications with routers.The method for finding the WPS PIN varies depending on your printer.

These are general instructions that work for many printers.

  1. Turn on the HP Printer.

  2. Go to the control panel screen of your HP printer.

  3. Press the Settings option and select the Wireless button.

  4. Press the Wi-Fi Protected Setup.

  5. Follow the instructions appearing on the HP Printer screen carefully.

  6. Click the WPS PIN option and a 8 digit PIN appears on the HP Printer screen.

The HP Support Communities may have information, or you can ask the experts directly.

How to find your EWS/Admin password

The EWS/Admin PIN or password is either a password entered previously by a printer administrator or is a PIN on a label on the printer. HP doesn't know the password, and there's no method or tool for showing it.

By default, the user name is admin.

The label may be on the back of the printer or you may need to open the cartridge access door and look inside the printer. If a PIN is not listed on the label, or if the PIN/password is not accepted, consult with the person that previously managed the printer to find the correct PIN/password.

If you're still having problems, the HP Support Communities may have information, or you can ask the experts directly.

Using the HP Printer Embedded Web Server (EWS) contains general information on EWS.

Identify your printer for manuals and specific product informantion

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