HP Customer Support: Remote Assistance

An HP support agent would like to remotely connect to your computer with the purpose to diagnose and troubleshoot your product issue.

Please enter the 6 or 9-digit code that your agent provided. You will be prompted to download and install a software application, allowing the agent to access your computer. Please note that at any time during this session you'll have the choice to terminate the connection.

NOTE: If you are using Windows 10S, please download the LogMein123 Rescue app from the Microsoft App store

HP is committed to respect your privacy. For more information please read the HP Privacy Statement