HP PCs - Using HP Support Assistant (Windows)

note:

If you are looking for a tool to download software updates for an HP business PC, go to Using HP SoftPaq Download Manager.

1. Click Settings at the top of the HP Support Assistant window.
   
2. Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
   
2. Click Check for updates and messages to scan for new updates.
   
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
6. Perform any other update management actions as needed.
   • Postpone an update: Click Remind me, and then select a time preference.
   • Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

note:

These steps are for a computer. Available fixes, menus, and tools differ for other added devices.

1. Click My devices in the top menu, and then click Troubleshooting and fixes in the My PC or My notebook pane.
   
2. Select one of the options on the screen that relates to the issue you are experiencing.
   
3. Access additional resources and troubleshooting tools on the Internet and security, Specifications, and Storage tabs.

1. Turn on the device you want to add, make sure it is in a ready state, and that it is connected to the computer or local network.
2. On the My devices tab, click Add an HP device.
   
3. Click Detect my device to view a list of available devices to add. Additionally, you can click Manually add my device to use the product number and serial number to find your device.
4. Click your device name, type a nickname for your device, and then click Add to my devices.

• Product and serial numbers: These numbers are typically required to identify the correct drivers to install or are needed when contacting HP Customer Support. Find them on the tile for your computer or device.
  
• Product specifications: Click your product name on the My devices screen, and then click Specifications. Scroll down the page to view video, audio, and power specifications, and to view lists of installed software.

  note:

  Click the Storage menu to view hard disk drive information, including available space.

  
• Warranty status: Click your product name on the My devices screen, and then click Warranty and services.
  If the last check was done at a prior date, click Refresh warranty status.