HP fraudulent caller alert - protect yourself from scams
Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.
High Definition (Azalia) 5.1 channel audio support
note:
The motherboard supports 5.1 surround sound. If the computer does not have the required audio jacks for a 5.1 configuration, additional hardware is required to use 5.1 surround sound.
Audio jack presence detection
note:
An internal speaker is not included with integrated audio. External speakers or headphones are required to hear sound.
note:
Integrated audio is not available if a sound card is installed.
The configuration might vary depending on your model (for example, if a dedicated graphics card is included). Any modifications or upgrades might change the configuration, port accessibility, and port functionality.
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Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+