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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06207893

Version: 2

Advisory: OMEN by HP Laptops and OMEN by HP Desktop PCs - Alert Appears to Update Driver When OMEN Command Center Is Launched

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Dec-2018

Last updated : 20-Dec-2018

DESCRIPTION
When attempting to launch the OMEN Command Center, an alert appears requesting to update the drivers to the latest version.

SCOPE
The information in this document applies to the following:
Laptop computers:
  • OMEN by HP 15-ce000 Laptop PC series
  • OMEN by HP 15-ce100 Laptop PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 17-an000 Laptop PC series
  • OMEN by HP 17-an100 Laptop PC series
  • OMEN X by HP 17-ap000 Laptop PC series
Desktop Computers:
  • OMEN by HP 880-000 Desktop PC series
  • OMEN by HP 880-100 Desktop PC series
  • OMEN by HP 880-500 Desktop PC series
  • OMEN X by HP 900-200 Desktop PC series
  • OMEN X by HP P1000-000 Desktop PC series
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, perform Windows Update to get the latest drivers:
  1. Click Start.
  2. Select the Settings icon.
  3. Select Update & Security.
  4. Click on Check for updates.
  5. Restart the computer when prompted.
  6. The alert notification will not appear after the driver update is complete.

Hardware platforms affected : OMEN X by HP 17-ap000 Laptop PC, OMEN X by HP 900-200 Desktop PC, OMEN X by HP P1000-000, OMEN by HP 15-ce000 Laptop PC, OMEN by HP 15-ce100 Laptop PC, OMEN by HP 15-dc0000 Laptop PC, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-an100 Laptop PC, OMEN by HP 880-000 Desktop PC series, OMEN by HP 880-100 Desktop PC series, OMEN by HP 880-500 Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06207893

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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